New Landing › How can we help? › General › Forum Help › Not receiving emails for subscribed topics

Viewing 6 posts - 1 through 6 (of 6 total)
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    Posted in: Forum Help
  • February 4, 2016 at 2:08 am #246241
    quantum_leap
    Member
    Post count: 21

    I have stopped receiving emails for topics I have started of subscribed. Could you please have a look at it?

    February 4, 2016 at 1:00 pm #246397
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    Have you checked your junk folder? Our mail stats show there are hundreds being successfully sent daily.

    Thanks.

    February 4, 2016 at 1:05 pm #246404
    quantum_leap
    Member
    Post count: 21

    Yeah I checked junk folder. For new threads that I made after posting this, it seems to be working fine(I got an email on your reply). Not sure about older ones though, I will have to wait and see once I get a reply!

    February 4, 2016 at 1:08 pm #246407
    David Martin – Support
    Moderator
    Post count: 20834

    Ok, great – are you certainly still subscribed to the threads?

    Thanks.

    February 4, 2016 at 1:16 pm #246414
    quantum_leap
    Member
    Post count: 21

    Yes I am. i just toggled the subscription for those topics off and on to see if that might do anything. Another thing I noticed is that even though I set some of them as resolved, they still have the X mark next to them looking like they are unresolved.

    February 4, 2016 at 1:43 pm #246422
    David Martin – Support
    Moderator
    Post count: 20834

    Thanks for reporting this, I’ll take a look at those threads.

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