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New Landing › How can we help? › Themeforest Theme Support › Neighborhood › not possible to save changes on theme options under "woocommerce options" section
- This topic has 18 replies, 3 voices, and was last updated 9 years by Mohammad – SUPPORT.
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Posted in: Neighborhood
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January 2, 2015 at 12:01 pm #138605
Once i go into “theme option” and then into “woocommerce options”, i need to change some text (for example inside the “new account text” box)
i tried to do it many times, but it seems it is impossible to save any change
could you please check and fix?
thank you
January 2, 2015 at 12:09 pm #138607Hi,
I manage to do it without any problem.
Can you clear your browser cache and try again?-Rui
January 2, 2015 at 12:21 pm #138609hi
thank you for your prompt answer.
I tryed to clear caches, but for me it does not work. Once i try to save changes, all words return as before.
January 2, 2015 at 12:25 pm #138611Are you using the same user you provided us?
If not can you try with that user.You can also place the text in a private reply for the new account text so I can save it so you can confirm if you see the changes or not.
-Rui
January 2, 2015 at 12:27 pm #138612yes the user is the same
January 2, 2015 at 12:42 pm #138621I’m using chrome browser, also try in a different browser.
-Rui
January 2, 2015 at 12:58 pm #138626so:
it seems that with another browser it works.
But it seems to work with my browser too (safari). The problem is that i do not see the changes saved on the front end of the admin page even if the changes are effective.do yopu have any explanation for this?
January 2, 2015 at 2:04 pm #138635that can be only cache. Also try to disable all plugins except woocommerce to discard any plugin conflict, and check what you see in the frontend.
-Rui
January 2, 2015 at 2:15 pm #138637This was what I saw in the frontend and in the admin.
https://www.dropbox.com/s/ddjrnjgxesdinnv/new-account-text-issue.png?dl=0-Rui
January 3, 2015 at 2:22 pm #138756Hi Rui
problem was Jetpack
Deactivating the plug in everything works fine.
thank you for support.
ciao
January 5, 2015 at 9:48 am #138920Hi,
I am glad that you managed to resolve the issue. Thanks Rui.
MohammadJanuary 9, 2015 at 4:24 pm #140414hi everybody,
sorry but i’ve to come back to the problem…
i thought it was solved but today i noticed that nothing has changed: inside “theme options” for example into the woocommerce options or footer options, it is not possible to save text changesplease check and try to fix
thank you!
January 9, 2015 at 5:45 pm #140452Hi,
Once again I changed it without any problem. Added the word “testing” in the New account text.
It’s difficult to help without being able to reproduce the issue.
Try again to clear the cache and with the chrome browser. Also try in a different computer.
-Rui
January 9, 2015 at 5:48 pm #140453where is the new account area?
January 9, 2015 at 5:52 pm #140457In Theme Options-> Woocommerce options
https://www.dropbox.com/s/jbkdomgah6fyioi/new_account_textt.png?dl=0
-Rui
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Posted in: Neighborhood
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