New Landing › How can we help? › Themeforest Theme Support › Dante › Not have permission to access Swift Framework Shortcodes

Viewing 15 posts - 1 through 15 (of 17 total)
1 2
  • Back to forum
    Posted in: Dante
  • October 17, 2014 at 9:40 pm #121197
    marcostulio
    Member
    Post count: 7

    I can not add shortcode. The message:

    Attachments:
    You must be logged in to view attached files.
    October 20, 2014 at 9:09 am #121379
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    Go to dante/swift-framework/sf-shortcodes/interface.php and check the permissions

    – Kyle

    October 20, 2014 at 11:52 am #121492
    marcostulio
    Member
    Post count: 7

    I did not find this directory. My topic is the Flexform.

    I entered the interface.php file in the folder in folder: includes/sf_shortcodes/interface.php

    This with the permission 644 I changed to 666 and the problem continues.

    Attachments:
    You must be logged in to view attached files.
    October 20, 2014 at 11:53 am #121496
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Then how come you post in the Dante forum?

    Ok I will ask Rui to check this for you

    – Kyle

    October 20, 2014 at 12:02 pm #121497
    marcostulio
    Member
    Post count: 7

    Sorry! I have not seen 🙁

    I correct my mistake

    October 20, 2014 at 1:01 pm #121512
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Can you provide admin access?
    Please use the private reply option.

    -Rui

    October 20, 2014 at 1:14 pm #121521
    marcostulio
    Member
    Post count: 7
    This reply has been marked as private.
    October 20, 2014 at 1:20 pm #121525
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Thanks, that user don’t have the admin profile.

    Can you try to disable all plugins and test again?

    -Rui

    October 21, 2014 at 8:43 pm #122098
    marcostulio
    Member
    Post count: 7

    Not working

    October 21, 2014 at 9:29 pm #122103
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Can you change the user privileges to admin so I can check it?

    -Rui

    October 21, 2014 at 9:31 pm #122104
    marcostulio
    Member
    Post count: 7

    Your username now this with Admin permission.

    Help me please

    October 22, 2014 at 11:33 am #122310
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    I checked and couldn’t find anything further.
    Can you ask your hosting provider to check any additional information in the server logs that can help finding the issue.

    Thanks.

    -Rui

    October 22, 2014 at 9:05 pm #122454
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Do you have any special modification in your htaccess file that may be causing this?
    -Rui

    October 22, 2014 at 9:28 pm #122456
    marcostulio
    Member
    Post count: 7
    This reply has been marked as private.
    October 23, 2014 at 5:47 am #122505
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please remove your all htaccess code and try to check the issue. If you provide me FTP login detail so i can check and resolve the issue.
    Thanks
    Mohammad

  • Back to forum
    Posted in: Dante
Viewing 15 posts - 1 through 15 (of 17 total)
1 2

You must be logged in and have valid license to reply to this topic.

License required for one of the following items
Login and Registration Log in · Register