No Product Photos

[leepattinson]

My website recently stopped showing the main product photos?
It does show the thumbnails, however noting happens when clicked on.
I have updated to the newest theme and plugins

thanks for your help

[Kyle – SUPPORT]

Hi

Please could you provide me with a link and login details via private reply so that I can look into he issue for you?

– Kyle

[leepattinson]

Thanks Kyle,

I replied to your email with link and login details. I hope this found you.

Lee

[leepattinson]

Hi Kyle,

Can you please confirm if you have received my link and login details?
I currently have no photos on my site and it not good for business.

thanks Lee

[Kyle – SUPPORT]

Hi

Sorry I did not receive any email from you.

Please provide the details on here via private reply.

– Kyle

[leepattinson]

This reply has been marked as private.

[Kyle – SUPPORT]

Hi

Please could you change to the twenty fourteen theme and tell me if they show then?

– Kyle

[leepattinson]

I have changes to twenty fourteen and yes, they are displayed.

[Kyle – SUPPORT]

Ok

I will forward this to the developer to see if he knows what the problem is.

– Kyle

[Swift Ideas – Ed]

Hi there,

Please can you confirm that you have the GD Image Library installed on your server?

– Ed

[leepattinson]

Hi Ed,

Yeah GD library is enabled, and my PHP memory limit has been increased.

Lee

[leepattinson]

everything was working fine up until a week ago, the pictures just disappeared?

[Swift Ideas – Ed]

Hi Lee,

It seems this function in our image resize script is returning an error http://uk1.php.net/getimagesize

Looks like the file can’t be accessed. Can you check your server error logs / ask your host?

Thanks,

– Ed

[leepattinson]

There are the only errors in my log:

[Tue Mar 04 20:11:16 2014] [error] [client 86.162.99.139] File does not exist: /home6/cryptosi/public_html/wp-content/uploads/2014/02/hanging-button.jpg/
[Tue Mar 04 20:11:14 2014] [error] [client 86.162.99.139] File does not exist: /home6/cryptosi/public_html/wp-content/uploads/2014/02/hanging-button.jpg/

I have also just noticed this in my system ststus:
product-image.php version 2.0.3 is out of date. The core version is 2.0.14,

[Swift Ideas – Ed]

Those would cause the images not to show – can you look into that?

That file version won’t matter – we use a different script to the standard, so that we can provide retina imagery.

– Ed