New Landing › How can we help? › Themeforest Theme Support › Joyn › No longer any response from your support

Viewing 7 posts - 1 through 7 (of 7 total)
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    Posted in: Joyn
  • January 13, 2016 at 12:02 pm #240009
    mengeco
    Member
    Post count: 558

    Hello,

    Sorry but I’m a bit worried as I do not have any answer to all my questions. Does your support is still fully active?

    Regards

    January 13, 2016 at 12:05 pm #240010
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    I’ve just checked and all of your topic’s last comment is by one of our support team: http://d.pr/i/ExZH/2jiUwnJN

    – Kyle

    January 13, 2016 at 4:35 pm #240108
    mengeco
    Member
    Post count: 558

    ok, sorry I do not understand why I have not received answers by email
    Thanks!

    January 13, 2016 at 6:34 pm #240128
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Did you check the box ‘Notify me of follow-up replies via email’ ?

    – Kyle

    January 13, 2016 at 7:05 pm #240134
    mengeco
    Member
    Post count: 558

    Yes, I always go to bed but the options I may have forgotten …
    I think it would be very good that this option is selected by default
    Thanks !

    January 13, 2016 at 7:23 pm #240139
    David Martin – Support
    Moderator
    Post count: 20834

    @mengeco thanks for notifying us, also check the emails are not being sent to your junk.

    Thanks.

    January 13, 2016 at 7:32 pm #240142
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Ok no problem

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    Posted in: Joyn
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