New Landing How can we help? Themeforest Theme Support Neighborhood new theme 1.4 update duplicates entries

Viewing 7 posts - 1 through 7 (of 7 total)
  • #34577
    dezignation
    Member
    Post count: 22

    Hello
    I just updated to 1.4 theme and it duplicates the entries in my product pages.
    http://www.rannka.com
    I am using swift page builder, see attached image please.
    Thank you.

    #34579
    dezignation
    Member
    Post count: 22

    just found out why, I had it set up by default from previous version, ‘product short description’ would duplicate by itself, now, I deleted the content there and the product pages seems fine. All I am left to wander is if I have an option to disable ‘product short description’ from all (120+) products or would I need to do it manually…

    #34826
    Melanie – SUPPORT
    Member
    Post count: 11032

    You could try to write an sql command to remove it from the database, but I strongly advise getting assistance from a database specialist. Cheers

    #34876
    dezignation
    Member
    Post count: 22

    Well, I didn’t have problems with it till the latest theme I updated. What happens now is that each time I make a new product page, the ‘product description’ automatically duplicates, and each time I need to erase it, that is if I use swift page builder, which I do all the time. And not just when I make a new product page, but each time I correct or add to the swift page builder, the product description duplicates itself automatically. I was hoping there is a button to kill this from happening within a theme? If not, I’d need to add a code, which I don’t know if it would interfere with the next theme update?

    #35515
    Melanie – SUPPORT
    Member
    Post count: 11032

    The product description doesn’t really get duplicated, this is a common error if you added the description both to the swift page builder and to the regular editor as well. Cheers!

    #35659
    dezignation
    Member
    Post count: 22

    In my case it gets duplicated automatically. I do not use the regular editor, why would I, it would have to be half in the code (indicating new paragraphs, etc.), it’s much easier to use swift page builder, please see attachment.
    thank you for your answer!!!! appreciate it.

    #37188
    Melanie – SUPPORT
    Member
    Post count: 11032

    Hi!
    I’d like to check the backend of your website, so to speed things up, could you let me know your login details please?

    Thanks and cheers!

Viewing 7 posts - 1 through 7 (of 7 total)

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