Need Urgent Help

[oytamuah]

I hadnt updated Woocommerce or WP or the theme in about 5 months. Everything was working fine but noticed today that when I added something to cart and then proceeded to go to cart, the item would not show up. I panicked and updated the theme and WooCommerce but now I have an even bigger problem/ I can’t save any WooCommerce permalinks and I can’t save any settings within WooCommerce. I didn’t have chance to take backup and now am in a really tough situation. I can’t find anything online about this kind of problem and hope you can have a look and help identify what the problem is.

[Rui Guerreiro – SUPPORT]

Hi,

Can you try to deactivate all plugins except Woocommerce and try again?

-Rui

[oytamuah]

Hi I’ve tried deactivating all plugins. Here is the error log I keep getting:

[01-Oct-2014 10:07:55 UTC] require(‘wp-blog-header.php’), require_once(‘wp-load.php’), require_once(‘wp-config.php’), require_once(‘wp-settings.php’), do_action(‘init’), call_user_func_array, setup_framework_options, get_woo_product_filters_array, set_transient, add_option tarafindan olusturulan INSERT INTO wp_options (option_name, option_value, autoload) VALUES (‘_transient_wc_attribute_taxonomies’, ‘a:0:{}’, ‘yes’) ON DUPLICATE KEY UPDATE option_name = VALUES(option_name), option_value = VALUES(option_value), autoload = VALUES(autoload) sorgusu için WordPress veritabani hatasi Duplicate entry ‘3438565’ for key ‘PRIMARY’

[01-Oct-2014 10:07:55 UTC] require(‘wp-blog-header.php’), require_once(‘wp-load.php’), require_once(‘wp-config.php’), require_once(‘wp-settings.php’), do_action(‘init’), call_user_func_array, WC_Post_types::register_taxonomies, wc_get_attribute_taxonomies, set_transient, add_option tarafindan olusturulan INSERT INTO wp_options (option_name, option_value, autoload) VALUES (‘_transient_wc_attribute_taxonomies’, ‘a:0:{}’, ‘yes’) ON DUPLICATE KEY UPDATE option_name = VALUES(option_name), option_value = VALUES(option_value), autoload = VALUES(autoload) sorgusu için WordPress veritabani hatasi Duplicate entry ‘3438565’ for key ‘PRIMARY’

[01-Oct-2014 10:07:55 UTC] require(‘wp-blog-header.php’), require_once(‘wp-load.php’), require_once(‘wp-config.php’), require_once(‘wp-settings.php’), do_action(‘init’), call_user_func_array, wp_cron, spawn_cron, set_transient, add_option tarafindan olusturulan INSERT INTO wp_options (option_name, option_value, autoload) VALUES (‘_transient_doing_cron’, ‘1412158075.1858439445495605468750’, ‘yes’) ON DUPLICATE KEY UPDATE option_name = VALUES(option_name), option_value = VALUES(option_value), autoload = VALUES(autoload) sorgusu için WordPress veritabani hatasi Duplicate entry ‘3438565’ for key ‘PRIMARY’

[01-Oct-2014 10:07:56 UTC] require_once(‘wp-load.php’), require_once(‘wp-config.php’), require_once(‘wp-settings.php’), do_action(‘init’), call_user_func_array, setup_framework_options, get_woo_product_filters_array, set_transient, add_option tarafindan olusturulan INSERT INTO wp_options (option_name, option_value, autoload) VALUES (‘_transient_wc_attribute_taxonomies’, ‘a:0:{}’, ‘yes’) ON DUPLICATE KEY UPDATE option_name = VALUES(option_name), option_value = VALUES(option_value), autoload = VALUES(autoload) sorgusu için WordPress veritabani hatasi Duplicate entry ‘3438565’ for key ‘PRIMARY’

[Rui Guerreiro – SUPPORT]

Guess you have something wrong in the database data.
Where are you seeing this error? can you provide the page? Also will need admin credentials to check.

Thanks.

-Rui

[oytamuah]

This reply has been marked as private.

[Rui Guerreiro – SUPPORT]

Already tried and it’s also happening with Twenty Fourteen theme.
In this case please contact Woocommerce support to see if they provide a fix for this.

Also you can try to upload the Woocommerce plugin files again.

-Rui