MyAccount > Switch Subscriptions?

[alexanderchristiansen]

Hi SwiftIdeas,
Loving your theme.
I am running a subscribption service – but can’t seem to find the “Switch Subscription” option in MyAccount when running a test-order.
It is enabled in WooCommerce. 🙂

[alexanderchristiansen]

This reply has been marked as private.

[Mohammad – SUPPORT]

Hi,
Please provide me login detail to check and resolve the issue.
Thanks
Mohammad

[alexanderchristiansen]

This reply has been marked as private.

[Rui Guerreiro – SUPPORT]

Hi,

Can you provide more information about that subscription service?
Any screenshots of what is suppose to happen.

-Rui

[alexanderchristiansen]

Absolutely.
So I am running a few different subscription products on my site.
So when I did a test purchause I can see that under MyAccount -> My Subscriptions, the subscription I signed up for is there. I can further “View” the subscription as well.
When I do this I get to a page whereas I can “Cancel” or “Change address”.

However, I would like for people to be able to switch between subscriptions. So in WooCommerce Settings -> Subscriptions, I have enabled that the users can switch between subscriptions. The button that should be added somewhere on myaccount page is though not added?

Please see attached image.

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[Rui Guerreiro – SUPPORT]

Can you check if it works with the default Twenty Sixteen WordPress theme?

-Rui

[alexanderchristiansen]

Yep it’s working on twenty sixteen. 🙂

[alexanderchristiansen]

You can see all the views here as well:
https://docs.woothemes.com/document/subscriptions/customers-view/

[Rui Guerreiro – SUPPORT]

Can you check the provided credentials?
I tried to login with no success.

-Rui

[alexanderchristiansen]

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[Rui Guerreiro – SUPPORT]

the link it’s there. We don’t change any information of the 3rd party plugins.

https://www.dropbox.com/s/kgwrkdaiqrawd8v/Screenshot%202016-04-08%2016.02.11.png?dl=0

Hope it helps.

-Rui

[alexanderchristiansen]

Hi Rui,
I have absoluty no idea where you found that one?
Can you direct me there?
It should be somewhere within MyAccount – but where? 🙂

[David Martin – Support]

Click the “View” button on the My Account page: http://d.pr/i/15U9i

Thanks.

[alexanderchristiansen]

This is a total mystery! 😛

I can’t find it anywhere.
Here you have photos of my screen.

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