Multiple Issues with Site (Menu, images, etc.)

[racheldeters]

Hello,

I have an urgent situation where my mega menu is not loading as it should (see screenshot). In addition, my home page is not showing any swift slider content, my mobile menu isn’t activated or working, and more. I have put my site on maintenance mode, so customers are not able to see the website. The weird thing is that when I am logged in as an administrator I see the site perfectly fine.. I am not exactly sure what is wrong.

Thanks,
Rachel

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[David Martin – Support]

Please disable the child theme. I see the plugins are all off also.

Are you using any CDN?

Thanks.

[racheldeters]

Hi David,

You must have seen my working – I switched themes and deactivated all of the plugins (then started activating them one by one), to see if that would fix the menu issue. It didn’t, but what I figured out is that an old WR Mega Menu plugin (by Woo Rockets) that has been deactivated and deleted from my plugins list is still linking to my site somehow and is messing up my menu orientation + all other aspects of my site. I need to remove any code that links back to this plugin (as this plugin was the cause of my site shutting down around a month ago). However, because it is no longer an active plugin, I can’t find the code in the files stored by my hosting service. I have contacted them, but if you also have any recommendations, I would greatly appreciate them.

Best,
Rachel

[David Martin – Support]

Glad you isolated the issue Rachel, unfortunately I would not know this, did you hard code this into the theme files?

Thanks.

[racheldeters]

I did not hard code it into the theme files, so it’s strange that it is still out there. My host is comparing the admin v. customer view, so hopefully they find the problem code.

Thanks,
Rachel

[David Martin – Support]

Ok Rachel, be sure to delete the plugin files also.

Thanks.