New Landing › How can we help? › Atelier › Multiple issues

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    Posted in: Atelier
  • November 20, 2015 at 1:17 am #230082
    ericnygard
    Member
    Post count: 1

    1. When trying to change theme options received error code.shut off all of my plug ins and it works.

    2. Cannot upload demo content .

    3. accidentally purchased the neighborhood theme for my other website http://www.ericnygardphotography.com and would like to swap out neighborhood for atelier because you provided me a list of image sizes.

    can you upload the demo content ?

    November 23, 2015 at 12:36 pm #230580
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    1) What error code did you get? What plugin caused the error?

    2) What happens when you try to import the demo content? Any error messages you can report? Looks like you have imported some content?

    3) You would need to log a support ticket with ThemeForest as they handle that, we cannot assist with that.

    Thanks,
    David.

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