New Landing › How can we help? › Themeforest Theme Support › Uplift › Movement at page transition

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    Posted in: Uplift
  • March 2, 2017 at 4:59 pm #315797
    apple8
    Member
    Post count: 42

    When users click a link(a href=”http://domain.com/service/#id1″) in http://domain.com/, the movement at page transition in http://domain.com/service/ is somewhat abnormal. It’s like move down once, then move up.
    I’d like to change it to normal movement, but I don’t know how to fix it.

    By the way, in Theme option, Smooth Scroll is already Disable.
    Could you tell me how to fix this?

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    March 2, 2017 at 5:17 pm #315802
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    We will need to see what’s happening in the real site url.
    Can you send us it in private?

    -Rui

    March 2, 2017 at 5:30 pm #315805
    apple8
    Member
    Post count: 42
    This reply has been marked as private.
    March 2, 2017 at 5:56 pm #315809
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779
    This reply has been marked as private.
    March 2, 2017 at 6:00 pm #315810
    apple8
    Member
    Post count: 42
    This reply has been marked as private.
    March 2, 2017 at 6:22 pm #315812
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Can you provide me admin access in a private reply?
    Also try to disable all plugins except SwiftFramework to discard any plugin conflict.

    -Rui

    March 2, 2017 at 6:38 pm #315815
    apple8
    Member
    Post count: 42
    This reply has been marked as private.
    March 2, 2017 at 6:42 pm #315816
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Can you confirm that you have the latest theme/plugin version?

    I understand, just to let you know that we deal everyday with a lot of site credentials and we didn’t had any issue so far.

    -Rui

    March 2, 2017 at 6:53 pm #315818
    apple8
    Member
    Post count: 42
    This reply has been marked as private.
    March 2, 2017 at 7:03 pm #315822
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Will have to forward it to the development team.
    Let’s wait for the reply.

    -Rui

    March 6, 2017 at 2:15 am #315985
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hi @apple8

    Unfortunately we can’t prevent the default browser functionality (the initial jump to the section) – we can only add code to correct the positioning on load. This is necessary when using the sticky header.

    – Ed

    March 7, 2017 at 3:16 am #316126
    apple8
    Member
    Post count: 42
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    March 7, 2017 at 3:22 am #316127
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hi @apple8

    That is the scroll that you see after the page has loaded – the code is already in the theme.

    – Ed

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