New Landing › How can we help? › Themeforest Theme Support › Neighborhood › Mobile website not responding

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    Posted in: Neighborhood
  • July 18, 2014 at 4:37 pm #92653
    domb18
    Member
    Post count: 18

    My website richclothinginc.com is not responding on mobile devices such as iphone but it works on the ipad

    July 19, 2014 at 2:41 pm #92815
    domb18
    Member
    Post count: 18

    my website just doesn’t work on iPhone its not responding
    richclothinginc.com

    July 19, 2014 at 2:52 pm #92816
    kluongt
    Member
    Post count: 22

    Hi Domb18,

    I looked at your page at http://richclothinginc.com/joggers/ and the product title is in first row and price is in second row. Can you let me know how you did that? Thanks.

    July 19, 2014 at 5:42 pm #92832
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Have you made any custom changes in theme? Can you please explain some specific issues?

    @kluongt     – Please create a new topic.

    Thanks

    July 19, 2014 at 10:15 pm #92856
    domb18
    Member
    Post count: 18

    I have not edited the theme. Its just when I try to go on my website richclothinginc.com it won’t respond when i try to touch anything . It won’t work on my iPhone but it works on tablets and computers .

    July 20, 2014 at 4:08 pm #92924
    domb18
    Member
    Post count: 18

    Need Help

    July 21, 2014 at 1:45 am #92977
    domb18
    Member
    Post count: 18

    Not Resolved

    July 21, 2014 at 8:44 am #93048
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    The issue is the custom pointer that you have installed, you will need to remove this

    – Kyle

    July 22, 2014 at 11:21 am #93619
    domb18
    Member
    Post count: 18

    Ok thanks

    July 22, 2014 at 11:25 am #93621
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    No problem

    – Kyle

    July 22, 2014 at 2:07 pm #93707
    domb18
    Member
    Post count: 18

    I deleted the cursor plugin but its still not working

    July 22, 2014 at 2:11 pm #93716
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Could you try deactivate all of your plugins and let me know if it works then? Never had the issue before with anybody else so it must be something specific to your install

    – Kyle

    July 22, 2014 at 2:25 pm #93727
    domb18
    Member
    Post count: 18

    ok i will try

    July 22, 2014 at 2:31 pm #93730
    domb18
    Member
    Post count: 18

    Thank you ! it was the exit popup coupon widget i had !

    July 22, 2014 at 2:36 pm #93736
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Ok great! 🙂

    – Kyle

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    Posted in: Neighborhood
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