New Landing › How can we help? › Themeforest Theme Support › Dante › Mobile site revolution slider cutoff after update

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    Posted in: Dante
  • February 18, 2015 at 5:59 pm #151358
    altious
    Member
    Post count: 180

    Mobile site revolution slider cutoff image after update

    February 19, 2015 at 3:14 pm #151663
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Can you provide more information? Site url?
    thanks

    -Rui

    February 23, 2015 at 4:22 pm #152501
    altious
    Member
    Post count: 180
    This reply has been marked as private.
    February 24, 2015 at 10:21 am #152660
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please attach a marked screenshot to explain your issue better.
    Thanks
    Mohammad

    February 25, 2015 at 6:03 pm #153176
    altious
    Member
    Post count: 180
    This reply has been marked as private.
    February 26, 2015 at 2:54 pm #153460
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Please provide me with a login so I can try and sort this for you

    – Kyle

    February 26, 2015 at 3:48 pm #153488
    altious
    Member
    Post count: 180
    This reply has been marked as private.
    February 27, 2015 at 5:26 am #153604
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    I have resolved the issue so please check with after clear the cache of browser.
    Thanks
    Mohammad

    March 3, 2015 at 6:17 am #154571
    altious
    Member
    Post count: 180

    hello,

    I have tried in both phone and tablet the revolution slider image still cutoff not as much but still not showing full height

    March 3, 2015 at 7:32 am #154585
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please check marked screenshot as i tested at my side.
    Thanks
    Mohammad

    Attachments:
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    March 7, 2015 at 10:18 am #155703
    altious
    Member
    Post count: 180

    Hi,

    it still didnt work
    after clearing cache and try it on my android oneplus one and iphone 6 plus nexus 10 all show still cutoff
    please advise

    March 7, 2015 at 1:38 pm #155707
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    My colleague, Kyle will assist you shortly.
    Thanks
    Mohammad

    March 9, 2015 at 3:48 pm #156033
    altious
    Member
    Post count: 180

    also while you are at it, if i choose customization menu it will log me out immediately

    March 11, 2015 at 11:33 am #156501
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    Can you try deactivate all of your plugins to see if that fixes the issue?

    – Kyle

    March 11, 2015 at 2:37 pm #156566
    altious
    Member
    Post count: 180

    Hi

    I just tried disable all plugin except revoluton slider and it still appears cut off

    is used to fine before this theme update

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    Posted in: Dante
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