New Landing › How can we help? › Cardinal › Mobile site not displaying theme

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    Posted in: Cardinal
  • July 8, 2015 at 5:43 pm #192902
    myculture
    Member
    Post count: 38

    Hello again, I noticed an issue with the mobile version of my site. It does not display the theme and shows me the default wordpress site im guessing(screen grab attached). There is an issue of the logo on tablet portrait version where the logo is sitting outside the top navigation bar, is there a way to fix this? The landscape version works fine.

    Let me know
    thanks!
    -Kat

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    July 9, 2015 at 12:18 pm #193183
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Everything seems fine to me. Please check with another device.
    Thanks
    Mohammad

    July 9, 2015 at 3:35 pm #193309
    myculture
    Member
    Post count: 38

    im not sure what device you are using, but ive tested the site on iphone6, iphone5s both running latest ios 8.4 also on Android devices from LG and Motorola I have the same issue on all four devices in either chrome or safari web browsers.

    for the logo issue I have this issue on ipad 4 and 3 in portrait mode. It does not seem to happen on ipad mini, only on the larger sized tablets.

    Please advise.

    July 9, 2015 at 3:59 pm #193325
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    This is because your server is running some sort of mobile site script, you’ll need to ask them to turn it off

    – Kyle

    July 23, 2015 at 4:21 pm #197163
    myculture
    Member
    Post count: 38

    thanks, got it sorted with my host provider.

    July 23, 2015 at 4:23 pm #197166
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    We are glad that your issue resolved.
    Thanks
    Mohammad

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