New Landing How can we help? Themeforest Theme Support Neighborhood Missing product descriptions

Viewing 12 posts - 1 through 12 (of 12 total)
  • #139929
    markothegreat
    Member
    Post count: 23

    Hi again
    You have recently helped me with a problem I had when “renaming my product tab”
    to overcome this problem I have set up a child theme .

    Today
    I tried to upload an image to this newly named field (now called “available tweeds”) using the same methods as I would have done before…… but it now seems to have broken the link to both description tabs!
    can you please advise is it possible to resolve this
    I have sent you a screenshot showing the problem areas
    Thanks

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    #139967
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please provide me specific page url with issue and wordpress admin login detail.
    Thanks
    Mohammad

    #139994
    markothegreat
    Member
    Post count: 23
    This reply has been marked as private.
    #140461
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Just a quick question. Did you made all your changes inside the childtheme functions.php?

    Thanks

    -Rui

    #140556
    markothegreat
    Member
    Post count: 23

    No I made the changes through the main theme itself…In dashboard ..I chose the “product” then added an image to my “description” tab as I have done before …but this time it broke the link!

    here are the 3 exact page urls that are affected..

    http://hata.ie/?product=skipper-2

    http://hata.ie/?product=8-panel-2

    http://hata.ie/?product=vintage-2

    Here is a photo of where I put image code..

    thanks

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    #140558
    markothegreat
    Member
    Post count: 23

    Hi again
    I noticed that the “custom field” in the broken links are different to the working product pages, maybe this helps resolve problem!

    here is screenshot

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    #140750
    laranz – SUPPORT
    Member
    Post count: 3186

    Hi,

    What is the code you add in tabs.php?

    Let us know,

    Thanks,
    laranz.

    #140870
    markothegreat
    Member
    Post count: 23

    Hi
    Here is the exact code that I put into “description” tab the 3 broken product
    I did not put any code in tabs.php? as you suggested!

    hata swatch correct

    these are the 3 broken product pages

    http://hata.ie/?product=skipper-2

    http://hata.ie/?product=8-panel-2

    http://hata.ie/?product=vintage-2

    thanks

    #140871
    markothegreat
    Member
    Post count: 23

    Hi Il send you that code again as screen shot..it appeared as an image!

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    #141274
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Noticed a strange behavior, when I tried to remove the Product Short description at the bottom, after saving he put’s back the link of the image.
    https://www.dropbox.com/s/dnz877el14o939q/cant_delete.png?dl=0

    For instance this product
    http://hata.ie/?product=skipper-2

    Can you create this product again from “new”?

    -Rui

    #141538
    markothegreat
    Member
    Post count: 23

    Thanks problem solved
    I did have to create new product pages
    Thanks again

    #141539
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Great. That was really strange.
    Glad it’s solved.

    -Rui

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