New Landing › How can we help? › Atelier › Missing backend data on product pages

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    Posted in: Atelier
  • September 3, 2015 at 4:50 pm #210198
    GTS75
    Member
    Post count: 240

    I’m not sure if this is even a theme related problem, but I wanted to get some advice from you guys as to what you think this could be. I run two sites, both using Atelier and WooCommerce. I’ve been finding that a lot of my product pages are missing data or are acting funky on the back end. For starters, when you scroll down to the “Variations” tab, it’s completely blank where all of my variation data should be listed. Also, dropdowns like SEO Yoast, Product Restrictions and more are all not-functioning. It’s hard to explain, but I can provide login data for you to take a look.

    Thanks..

    September 3, 2015 at 7:22 pm #210246
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    This is not related to the theme, have you recently migrated your site from one server to another?

    Are all plugins/themes/WP core updated?

    Thanks,
    David.

    September 3, 2015 at 7:34 pm #210251
    GTS75
    Member
    Post count: 240

    I was able to figure it out by deactivating all plugins and activating them 1 by 1 until I found the plugin causing the conflict. It was a Custom Related Products for WooCommerce plugin that the author hadn’t updated in months and was no longer compatible with the new version of WP.

    Thanks.

    September 4, 2015 at 2:29 pm #210472
    David Martin – Support
    Moderator
    Post count: 20834

    Great, glad you got it resolved!

    – David.

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    Posted in: Atelier
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