New Landing › How can we help? › Themeforest Theme Support › Neighborhood › Menu not working on mobile site

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    Posted in: Neighborhood
  • May 3, 2014 at 2:06 am #71943
    kendrickwongsc
    Member
    Post count: 9

    Hi there,

    I’m experience issues with the main menu on my mobile site using the following:
    – WordPress version 3.9
    – Theme Version 1.70
    – Site URL: http://www.threeblindmice.com.sg
    – Issue:
    The main menu on the top right corner on my mobile site isn’t working.

    Would you be able to advise me on how I may be able to get it to work?

    Thank you!

    cheers,
    ken

    May 6, 2014 at 7:29 am #72396
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    I can’t see a menu on your site?

    – Kyle

    May 6, 2014 at 7:30 am #72397
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Please provide me with a login so I can get passed the maintenance page

    – Kyle

    May 6, 2014 at 1:26 pm #72589
    kendrickwongsc
    Member
    Post count: 9

    Hi Kyle,

    I’ve replied your email with the login details.

    Thank you for your kind assistance on this!

    May 6, 2014 at 2:38 pm #72611
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Sorry where have you sent the login details?

    If you could please provide them here via private reply

    – Kyle

    May 6, 2014 at 3:29 pm #72647
    kendrickwongsc
    Member
    Post count: 9
    This reply has been marked as private.
    May 6, 2014 at 3:44 pm #72651
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Please could you try deactivating your plugins to see if it fixes the issue. We do not get this on our installs therefore it must be something specific to your install.

    Maybe try uploading a fresh copy of the theme

    – Kyle

    May 6, 2014 at 4:01 pm #72661
    kendrickwongsc
    Member
    Post count: 9
    This reply has been marked as private.
    May 6, 2014 at 4:03 pm #72663
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    You wont lose any of your settings, you wont lose anything. Just uploading fresh files 🙂

    – Kyle

    May 6, 2014 at 4:04 pm #72665
    kendrickwongsc
    Member
    Post count: 9
    This reply has been marked as private.
    May 6, 2014 at 4:08 pm #72669
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    No just the parent theme, you don’t have the child theme uploaded now?

    You will need to do it with ftp because the theme folder already exists so it will not work through the wordpress backend

    – Kyle

    May 6, 2014 at 4:09 pm #72671
    kendrickwongsc
    Member
    Post count: 9

    Hi Kyle,

    I tried re-installing the theme files but i got the error prompt

    “Destination folder already exists”

    Theme install failed.

    May 6, 2014 at 4:13 pm #72675
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Please see comment above

    You will need to do it with ftp because the theme folder already exists so it will not work through the wordpress backend

    – Kyle

    May 6, 2014 at 4:55 pm #72704
    kendrickwongsc
    Member
    Post count: 9

    Hi Kyle,

    The menu on the mobile site still does not seem to be responding even after the reinstallation.

    I’ve also noticed that the menu button at the top right seems to be linked back to the exact same page, instead of a menu.

    Is there anything else that I could explore to fix this?

    May 7, 2014 at 8:28 am #72854
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Ok let me forward this to the developer and hopefully he will be able to help you

    – Kyle

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    Posted in: Neighborhood
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