Menu disappearing on Mac/Safari and PC/Chrome

[Kyle – SUPPORT]

I’ve just been through every page on both browsers and not once does the menu disappear, must be something on your machine

– Kyle

[Cablewaves]

Yes, I wish that was the case, but it has happened on other machines when testing.

[Kyle – SUPPORT]

I’ll have to forward this to my colleague as I can’t replicate the issue

– Kyle

[Cablewaves]

Thank you.

[Mohammad – SUPPORT]

Hi,
I have tested with both browsers and seems everything perfect at my side.
Thanks
Mohammad

[Cablewaves]

Yes, I don’t know why, but both me and the client get the same problem on Mac running Safari or Firefox. It usually appears after a while when browsing through pages. Maybe it’s a coincident, but it usually appears when going to pages ‘fyrboter’ or ‘gode venner’. Client is ready to launch officially, but this problem is holding us back.

[Kyle – SUPPORT]

Are you sure it’s not just whilst the page is loading?

– Kyle

[Cablewaves]

The only error that appears still in the browser console is

[Error] Failed to load resource: the server responded with a status of 400 (Bad Request) (css, line 0)

with a reference to Google fonts and Roboto Condensed, which is not being used on this site.

[Cablewaves]

Yes, I’m sure. I can leave it there for minutes without anything happening.

[Rui Guerreiro – SUPPORT]

Hi,

I checked in Chrome on Windows 7 and it works fine, without any error message in the javascript console. Switched pages several times.

That should be cache issues. Please clear your browser cache and try again.

-Rui

[arieltobey]

Hi

menu seems to disappear after navigating multiple times using neighborhood theme on chrome and safari only.

funnyfarmbiodynamicgarlic.com.au

[Rui Guerreiro – SUPPORT]

Hi,

Couldn’t replicated that issue. Can you try to clear the browsers cache and try again?
I click in all the menu items, any further steps to reproduce the issue?

-Rui

[arieltobey]

Hi it is not cache. I have just rolled back to neighborhood v1.9 and it seems to have rectified the issue… What major updates are in version 2.1?

[arieltobey]

It is still problematic using safari, rolled back to Neighborhood v.1.9 and still some issues… If you spend some time using safari to navigate the menu at funnyfarmbiodynamicgarlic.com.au you will replicate the issue. It is fine upon single click, yet multiple clicks between menu items causes either the logo to disappear or the menu or both… Any ideas?

[arieltobey]

This issue also occurs on iphone. Menu and header disappear… Any ideas?