New Landing › How can we help? › Themeforest Theme Support › Dante › Media library is not working

Viewing 6 posts - 1 through 6 (of 6 total)
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    Posted in: Dante
  • January 22, 2015 at 3:58 pm #143519
    lauradfs
    Member
    Post count: 6

    Hi,

    When I click to media library, I can’t see the images. And when I try to upload an image, there is a blue bar saying “calculating” without uploading correctly.

    I have tried to deactivate all plugins and the issue persists. I also have tried to change the theme to “TwentyEleven” and then is working fine.

    I have the theme uploaded to the latest version and WordPress is uploaded too.

    Can you help me?
    Thanks.

    Laura

    January 22, 2015 at 6:49 pm #143566
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    We will need your site url and admin credentials to check what is the error.
    Please use the private reply option.

    -Rui

    January 22, 2015 at 7:16 pm #143571
    lauradfs
    Member
    Post count: 6
    This reply has been marked as private.
    January 22, 2015 at 7:34 pm #143576
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    This was a problem in the Dante child theme.
    Inside the functions.php you had this text 404

    I just replace it by the code below and it works fine now

    
<?php

?>

    -Rui

    January 23, 2015 at 8:11 am #143679
    lauradfs
    Member
    Post count: 6

    Hi,

    Thank you very much Rui.

    Laura

    January 23, 2015 at 8:33 am #143684
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Thanks Rui

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    Posted in: Dante
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