New Landing How can we help? Atelier Many Issues After Update

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  • Posted in: Atelier
  • #294916
    chriseddie
    Member
    Post count: 3

    **This need immediate attention as I host premium content on my website that people have purchased**

    Updated Swift Framework to 2.5.13 and am now experience a bunch of issues.

    First, I can’t get the Swift Page Builder to stay on. I can turn it on, but after save it will not persist. I see my content on the page, but it shows up as a bunch of shortcodes in the wordpress visual editor. That could be leading to my next problem…

    All of my elements embedded from the Swift Page Builder are NOT showing up. For example, Recent Blog Posts, Shopping Cart Widgets, Text Blocks, Images. My entire blog and premium content are ran off of these embedded elements so those screens are showing up as blank pages with headers.

    Please help asap.

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    #294966
    chriseddie
    Member
    Post count: 3

    **Update**

    I had a backup of the previous versions of the theme and the Swift Framework plugin so I rolled them both back and my website appears to be working as it was before the update.

    This isn’t ideal but is a quick fix so paying customers can continue access to premium content. (I’ve already been fielding phone calls all morning from grumpy subscribers.)

    I’m still very much interested in a fix for this issue and if you can help I’ll roll my theme/plugin to the latest during non-peak hours and put the site in maintenance mode to troubleshoot.

    Thanks.

    #294998
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hi @chriseddie

    From the looks of the screenshots, it looks as if something is causing a JS error on your page.

    We’d need to see the site on a staging environment of some sort with the latest updates in order to investigate.

    – Ed

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