New Landing › How can we help? › Themeforest Theme Support › Neighborhood › Main product image doesn't appear until I move my mouse over it…

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    Posted in: Neighborhood
  • October 4, 2013 at 6:01 am #25248
    jzoom
    Member
    Post count: 2

    Hi there,
    Just like the title says I often get the issue of the main product image not showing up until I move my mouse over it, then it appears (see image). I had this same issue with the last theme I used for my website, but at least it happens less with the Neighborhood theme, maybe 1 out of every 4 clicks on a product. I don’t know why this issue keeps following me around… Any suggestions?
    Thanks

    October 7, 2013 at 6:46 pm #25595
    Melanie – SUPPORT
    Member
    Post count: 11032

    Hi!

    This does not happen on our installations, so if you need help with a specific problem on your website, I would always need to see your site live please.
    Could you tell me your website URL please? You can do so by typing it into a reply.
    If you want to send a private reply that only you and the admins can see it, please scroll down and enable the checkbox to do so.

    Also, we might need to check the backend of your website, so to speed things up, could you let me know your login details please?

    Thanks and cheers!

    Hi!

    October 8, 2013 at 5:21 am #25667
    jzoom
    Member
    Post count: 2
    This reply has been marked as private.
    October 10, 2013 at 9:58 am #26110
    Melanie – SUPPORT
    Member
    Post count: 11032

    Hey, are you sure http://www.razortown.com/ is the correct URL?
    Because this website doesn’t use neighborhood

    All the best

    October 10, 2013 at 10:18 am #26118
    jzoom
    Member
    Post count: 2

    Yeah, I ended up changing themes. Thanks anyway, cheers

    October 11, 2013 at 11:53 am #26334
    Melanie – SUPPORT
    Member
    Post count: 11032

    Okay 🙂

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    Posted in: Neighborhood
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