New Landing › How can we help? › Themeforest Theme Support › Uplift › Logo stretch error.

Viewing 14 posts - 1 through 14 (of 14 total)
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    Posted in: Uplift
  • July 3, 2017 at 8:14 pm #330867
    nosuchagency
    Member
    Post count: 226

    Hello.

    We’re experiencing that the logo are stretched (even though it’s perfectly squared).
    This happens on both mobile and desktop – Screenshots attached.

    Attachments:
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    July 4, 2017 at 3:23 pm #330947
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    The supplied login details are not working, can you check those and update?

    However, it looks like you have some custom CSS setting the width to 1.5k+ px:

    If you remove that CSS, the logo looks to display as expected:

    Cheers.

    July 5, 2017 at 10:22 am #330990
    nosuchagency
    Member
    Post count: 226

    Hi David.

    We do not have any custom CSS, maybe the theme is doing that??
    That being said, I updated Swift Framework and theme yesterday and that actually seems to fix the issue.

    I’m currently testing browsers and different mobile units to ensure the logo is consistant on all kinds of units and browsers.

    SJ.

    July 5, 2017 at 10:41 am #330993
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Ok. Let us know the final result.

    -Rui

    July 5, 2017 at 9:47 pm #331088
    nosuchagency
    Member
    Post count: 226

    Hi guys.

    Somethings not right here…
    Now the logos are stretched again (haven’t done anything since last comment here) on both desktop and mobile versions???

    Please advise.

    July 6, 2017 at 12:10 pm #331125
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    I am testing on iPhone 6/iPad portrait and landscape and desktop, I see these.

    Could you let me know what device/orientation you experience the issue on and add any further screenshots you may have aside from your initial post?

    Thanks.

    July 6, 2017 at 2:59 pm #331134
    nosuchagency
    Member
    Post count: 226

    Hi

    I resized the logos in photoshop, and uploaded them in “the right size”, so we didn’t need to set a max height. That’s why they look good now. It would still be nice with a fix.

    Thanks

    July 6, 2017 at 3:08 pm #331138
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    As per our email chat, I have assigned to Ed for his consideration as to what can be done to prevent this in the future.

    Thanks.

    July 6, 2017 at 3:14 pm #331141
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hi @nosuchagency

    Can you provide the image file you used before, and the max height setting that you had set, so that I can test this locally?

    – Ed

    July 6, 2017 at 4:01 pm #331142
    nosuchagency
    Member
    Post count: 226
    This reply has been marked as private.
    July 6, 2017 at 4:48 pm #331145
    David Martin – Support
    Moderator
    Post count: 20834

    @nosuchagency – great, thank you for this.

    July 7, 2017 at 1:34 am #331154
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hi @nosuchagency

    We’ve just fixed that issue and will include it in the next update.

    Thanks,

    – Ed

    July 7, 2017 at 8:33 am #331157
    nosuchagency
    Member
    Post count: 226

    Thanks!

    July 7, 2017 at 10:02 am #331159
    David Martin – Support
    Moderator
    Post count: 20834

    Thanks Ed. Will mark this ticket as resolved.

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