New Landing › How can we help? › Themeforest Theme Support › Neighborhood › Logo Issue + Carousel mobile issue

Viewing 12 posts - 1 through 12 (of 12 total)
  • Back to forum
    Posted in: Neighborhood
  • October 4, 2013 at 3:44 pm #25380
    paololee
    Member
    Post count: 149

    Hello guys,
    how are you?

    I got 2 issues:
    1) It seems i cannot change the logo inside the admin/theme options. Even i upload the news one the old is still there. I tried deleting the old one logo through the FTP but this time you can see the empty logo space.

    2) Browsing the site with iphone5,the Carousel in the homepage it doesn’t show up.
    Could you please check?

    I will give login and pass in the next private post.

    October 4, 2013 at 3:45 pm #25381
    paololee
    Member
    Post count: 149
    This reply has been marked as private.
    October 8, 2013 at 9:08 am #25697
    Melanie – SUPPORT
    Member
    Post count: 11032

    Hi, instead of deleting the old logo via FTP you can simply upload your own logo and call it the same as the logo in the folder so it gets replaced 🙂

    Can you show us a screenshot from the iphone 5?

    Cheers

    October 8, 2013 at 3:09 pm #25773
    paololee
    Member
    Post count: 149

    Hi,
    i have updated at new theme release and the mobile issue got fixed.
    Talking about logo, it obviously works upatding via ftp, but it’s still not clear why i cannot update through the admin. I think its better fix the issue.

    Thanks for you help:)

    P.

    October 10, 2013 at 10:39 am #26126
    Melanie – SUPPORT
    Member
    Post count: 11032

    I uploaded a dummy logo via the theme options without problem – maybe try another browser, cheers!

    October 10, 2013 at 7:32 pm #26253
    paololee
    Member
    Post count: 149

    Hi Melanie,
    unfortunately it doesn’t work.

    I just delete “dummy logo” and i tried to upload my logo but it didn’t go through. The logo space above is empty even the i upload. Check the admin to double check. I tried with safari and chrome. At this point, could please add my logo?

    Hope to hear from you soon.

    Best
    P.

    October 10, 2013 at 7:35 pm #26254
    paololee
    Member
    Post count: 149
    This reply has been marked as private.
    October 14, 2013 at 4:50 pm #26593
    Melanie – SUPPORT
    Member
    Post count: 11032

    I uploaded it in chrome without problems, cheers

    October 15, 2013 at 3:02 am #26710
    paololee
    Member
    Post count: 149

    Hi,
    i see the logo ..did you upload the logo on chrome? I still can’t do that. I can just upload logo through the FTP. If you see the logo you will realize the size is too small? The logo size is 213×55 but as shown in previous answer.

    I still think there is something wrong with the logo upload form.

    Let me know something about

    Thanks for the support.
    P.

    October 17, 2013 at 1:01 pm #27080
    Melanie – SUPPORT
    Member
    Post count: 11032

    Yes I used chrome and you can set the logo size in the theme options.
    Cheers!

    October 18, 2013 at 2:55 am #27219
    paololee
    Member
    Post count: 149

    thanks … i was my mistake .. sorry for that:)

    October 21, 2013 at 6:30 pm #27669
    Melanie – SUPPORT
    Member
    Post count: 11032

    You’re welcome 🙂

  • Back to forum
    Posted in: Neighborhood
Viewing 12 posts - 1 through 12 (of 12 total)

You must be logged in and have valid license to reply to this topic.

License required for one of the following items
Login and Registration Log in · Register