Logo doesn't diplay correctly

swiftideas

ATTENTION, PLEASE READ: New topic creation is disabled, as we have moved to a new support system. Your existing topics will remain, but for all new requests you will need to use the new system. Click here to go to the new support request form.

Tagged: fine, logo, uncorrect

This topic has 10 replies, 2 voices, and was last updated 9 years by Kyle – SUPPORT.

Viewing 11 posts - 1 through 11 (of 11 total)

Back to forum

Posted in: Dante
October 15, 2014 at 2:03 pm #120475

Rushan4eg
Member

Post count: 72

Hello! I have a problem with logo in header.
Earlier there was no promblem, but sudenle logo doesn’t show.

Logo shows correctly in my pc, on my chrome browser, like on picture below. I logged as admin

But in the safari it doesn’t displays you can see it below:

Also, on another pc I look the problem with logo on all browsers(chrome,safari,mazilla)
Please help me to solve this problem.
Thanks

October 15, 2014 at 2:35 pm #120492

Kyle – SUPPORT
Moderator

Post count: 35880

Hi

When an image has an error like that, it means it does not exist in that location. Chrome might be showing it because it has it cached, please clear your cache in chrome and check.

You will need to reupload the logo

– Kyle

October 15, 2014 at 3:45 pm #120529

Rushan4eg
Member

Post count: 72

This reply has been marked as private.

October 15, 2014 at 3:48 pm #120530

Kyle – SUPPORT
Moderator

Post count: 35880

You haven’t added a width and height? (see screenshot)

– Kyle

Attachments:
You must be logged in to view attached files.

October 15, 2014 at 3:51 pm #120533

Rushan4eg
Member

Post count: 72

This reply has been marked as private.

October 15, 2014 at 3:55 pm #120538

Kyle – SUPPORT
Moderator

Post count: 35880

Not sure why that’s not working, will check that. But please just add in your image sizes

– Kyle

October 15, 2014 at 4:01 pm #120541

Rushan4eg
Member

Post count: 72

This reply has been marked as private.

October 16, 2014 at 7:38 am #120654

Rushan4eg
Member

Post count: 72

This reply has been marked as private.

October 16, 2014 at 11:11 am #120757

Kyle – SUPPORT
Moderator

Post count: 35880

Seems fine to me? (see screenshot)

Please clear your cache

– Kyle

Attachments:
You must be logged in to view attached files.

October 16, 2014 at 12:09 pm #120781

Rushan4eg
Member

Post count: 72

Yes! But it works fine only when you autorize like admin.
Unregistered users see uncorrect logo.
I can’t uderstand why admin see fine logo and unregistered uncorrect logo.

October 17, 2014 at 12:22 pm #121057

Kyle – SUPPORT
Moderator

Post count: 35880

Not sure how you’ve managed that, has to be some sort of cache issue. Are you using a cache plugin?

Please try remove the incorrect logo from your server

– Kyle
Back to forum

Posted in: Dante