Log-in problem – swiftideas

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This topic has 1 reply, 2 voices, and was last updated 7 years by David Martin – Support.

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Posted in: Forum Help
April 19, 2017 at 5:33 pm #321633

heraremy
Member

Post count: 5

Hi there,
One of my co-workers tried to log-in admin account several times, and WP blocked me out because of “Too many failed login attempts”
I tried to type in another user name I pre-made, but it didn’t work as well.
Also, I tried to change my password as pressing “Lost your password” link, it directed me to “My account” page on our website, but no email has been sent even though I input my email address and “reset password” button. It seems like nothing will happen even if one of my customers tried to reset his password.

So, I have two questions.
I’d like to know why the WP admin doesn’t let me use any other account after blocking me out.
Also, I don’t know why the reset password function doesn’t work.
Thank you for your help.

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April 19, 2017 at 6:02 pm #321645

David Martin – Support
Moderator

Post count: 20834

Hi,

The theme does not control this, this is your WordPress/Plugin settings. Please contact your hosting provider to discuss this.

Thanks.
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