New Landing › How can we help? › Atelier › Locked out of Maintenance Mode

Viewing 6 posts - 1 through 6 (of 6 total)
  • Back to forum
    Posted in: Atelier
  • January 5, 2016 at 4:41 pm #238434
    excesscaravan
    Member
    Post count: 9

    Hi,

    I have been locked out of my website after enabling the maintenance mode feature. I cannot even log in at my website’s wp-admin page (http://kavarn.com/wp-admin) as it displays the under maintenance message and does not allow me to login. I really appreciate your assistance on this. Thank you!

    January 5, 2016 at 4:48 pm #238437
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    Please use your FTP details (your host can supply these) and delete the plugin from your server.

    Thanks.

    January 5, 2016 at 4:48 pm #238438
    excesscaravan
    Member
    Post count: 9

    Thanks David! I have the FTP details. But which plugin shall I delete?

    January 5, 2016 at 5:05 pm #238441
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    Are you using any plugins to alter your wp-login URL or security plugins?

    Thanks.

    January 5, 2016 at 5:13 pm #238444
    excesscaravan
    Member
    Post count: 9

    Hi David,

    I believe I am. WordFence Security. Does it meddle with the maintenance mode login for the theme?

    January 5, 2016 at 5:57 pm #238457
    David Martin – Support
    Moderator
    Post count: 20834

    It should not do, but something is causing the login page to not display and is causing the loop.

    Please delete that and re-test.

    Thanks.

  • Back to forum
    Posted in: Atelier
Viewing 6 posts - 1 through 6 (of 6 total)

You must be logged in and have valid license to reply to this topic.

License required for one of the following items
Login and Registration Log in · Register