New Landing How can we help? Themeforest Theme Support Uplift Links not always appearing on mobile

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  • Posted in: Uplift
  • #316951
    winterjd23
    Member
    Post count: 5

    Hi–

    Links across the site (not any one page) do not always appear on first load on mobile. If I refresh the page, they always show, but for some reason they won’t load on first pageview.

    I’m using an iPhone 6, but have also experienced it on iPad Air as well.

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    #317168
    David Martin – Support
    Moderator
    Post count: 20834

    What page URL is that for?

    Thanks.

    #317182
    winterjd23
    Member
    Post count: 5

    I think I’ve actually fixed this issue. For reference, it ended up being that the Rows in SPB that the content was housed in had a custom Row ID and Row Name. Not sure why, but that messed with mobile Safari & Chrome on iOS. I went through and deleted the Row ID and Row Name in each of those pages, and have not encountered this issue since. Odd bug.

    The latest issue I am having (see new ticket at: http://www.swiftideas.com/forums/topic/icon-box-assets-not-appearing-on-mobile/ ) is the icon box grid doesn’t work on mobile (or it does load, but 2 mins after the page is requested). I double-checked, and the Row ID issue is not there for that one. There seems to be a similar issue on Dante ( http://www.swiftideas.com/forums/topic/icon-boxes-missing-in-mobile/ ) but I’ve cleared my cache, used incognito, everything on multiple iPhones & iPads, with the same issue.

    I’ll mark this ticket closed.

    #317281
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Marked as closed. We will check the other topic.

    -Rui

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