New Landing How can we help? Cardinal "Link" button not working to create hyperlink

Viewing 14 posts - 1 through 14 (of 14 total)
  • Posted in: Cardinal
  • #277252
    NiikaQ
    Member
    Post count: 129

    The “link” button on tool bar colors and underlines text, but does not popup a window to enter link destination. Pls. advise…

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    #277268
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please provide me login detail to check and resolve the issue.
    Thanks
    Mohammad

    #277454
    NiikaQ
    Member
    Post count: 129
    This reply has been marked as private.
    #277773
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    This looks to be working fine for me:

    Thanks

    #277780
    NiikaQ
    Member
    Post count: 129

    Glad it’s working for you. After trying several more times, waiting a while for the box to load, trying to touch on different points once the link text appeared colored and underlined to get access to the dialogue box, it did finally appear.
    But it took a lot of trial and error, and we can’t tell if it’s a just a really long delay in the box loading or something else that finally made the box appear. We don’t know how to repeat the task efficiently.
    We need specific instructions on how to make the dialogue box pop up, since it doesn’t happen automatically as in previous Framework versions.
    Save us all lost minutes and give us a clue – What’s the trick?
    Thanks so much!

    #277781
    David Martin – Support
    Moderator
    Post count: 20834

    No, trick – it worked first time.

    Are you working on a small screen size?

    Thanks.

    #277783
    NiikaQ
    Member
    Post count: 129

    13″ MacBook, as always.
    Is there a special place to look for the box now?

    #277789
    David Martin – Support
    Moderator
    Post count: 20834

    No, on a small screen (height) wise, try scrolling down. WP adds the link input below the text usually if there is room.

    Thanks.

    #278449
    NiikaQ
    Member
    Post count: 129

    OK, will make more space under hyperlink text in future and see what happens.
    Thanks!

    #278452
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    No problem. Thanks David.

    -Rui

    #287759
    NiikaQ
    Member
    Post count: 129

    Hi – Again having the exact same problem getting a link url window to pop up!!
    Doesn’t matter where I move cursor. Nothing appears.
    How can we avoid this waste of time for a basic feature?
    http://www.ayurmama.com/clarity-call-payment-received/

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    #287836
    David Martin – Support
    Moderator
    Post count: 20834

    The theme does not control this, it’s the default WP core.

    Scroll down further to get the link input box.

    #287951
    NiikaQ
    Member
    Post count: 129

    Sorry – we keep scrolling down, but no box!
    Can you give more specific instructions?
    Thanks!

    #288113
    David Martin – Support
    Moderator
    Post count: 20834

    I cannot no, I went to login to take a look but the details supplied are not working.

    Thanks.

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