New Landing › How can we help? › Themeforest Theme Support › Joyn › Lightbox scrolls page to top

Viewing 15 posts - 1 through 15 (of 15 total)
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    Posted in: Joyn
  • January 8, 2015 at 8:47 am #139892
    Mike Mancini
    Member
    Post count: 143

    On ios when a pic is clicked in the gallery the lightbox scrolls the page to the top.

    -thanks

    January 8, 2015 at 9:07 am #139898
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Its normal behavior because lightbox Modal always take position to top so you can ignore it. I cant view your website.
    Thanks
    Mohammad

    January 8, 2015 at 9:37 am #139910
    Mike Mancini
    Member
    Post count: 143

    I have many sites that I use media grid and essential grid plugin including the themes own lightbox and the page stays in place when the lightbox opens. I only get this behavior on Joyn. That is why I asked to turn off the lightbox in my earlier post. It seems to be a ios/mobile only problem and possibly with Ajax.

    The site loads on this end. Try this http://hollymancini.com

    -thanks

    January 8, 2015 at 9:49 am #139912
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Thanks for find this bug at IOS machine. I will forward this to my colleague so he will assist you shortly.
    Thanks
    Mohammad

    January 9, 2015 at 6:47 pm #140471
    Mike Mancini
    Member
    Post count: 143

    Just another thing on this issue. I tried Essential Grid and Media Grid with Joyn and when a pic is clicked and lightbox opens it scrolls to the top of the page on desktop. Thought you would want to know.

    -Thanks

    January 12, 2015 at 6:41 am #140759
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    My colleague will assist you shortly.
    Thanks
    Mohammad

    January 13, 2015 at 4:40 pm #141237
    Mike Mancini
    Member
    Post count: 143

    Hi,

    I don’t understand what is taking so long to get some help on this matter. It has been six days since my first post on Jan. 8th.

    -MM

    January 13, 2015 at 5:27 pm #141249
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi Mike,

    Apologize for the delay, didn’t get the notification that this topic was assigned to me, you know that we usually don’t take that long. Thanks

    I checked this situation in Android browser and it’s happening the same. But I’m not able to fix this particular situation, will have to forward to Ed.

    Hope you understand.thanks

    -Rui

    January 13, 2015 at 5:39 pm #141252
    Mike Mancini
    Member
    Post count: 143
    This reply has been marked as private.
    January 13, 2015 at 5:51 pm #141260
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Thanks. It’s already assigned to Ed.
    -Rui

    January 14, 2015 at 12:46 am #141324
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hi Mike,

    Sorry for the delay on this. Looking into it but can’t see the immediate issue. I’ve set aside some time to check this in the morning, hopefully should be a simple fix.

    Thanks for bringing it to our attention.

    – Ed

    January 14, 2015 at 12:58 am #141325
    Mike Mancini
    Member
    Post count: 143
    This reply has been marked as private.
    January 14, 2015 at 10:16 am #141393
    Swift Ideas – Ed
    Keymaster
    Post count: 15264
    This reply has been marked as private.
    January 14, 2015 at 7:34 pm #141545
    Mike Mancini
    Member
    Post count: 143
    This reply has been marked as private.
    January 14, 2015 at 7:45 pm #141550
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Great. Thanks Ed.
    -Rui

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    Posted in: Joyn
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