New Landing › How can we help? › Themeforest Theme Support › Dante › Lightbox not loading

Viewing 13 posts - 46 through 58 (of 58 total)
1 2 3 4
  • Back to forum
    Posted in: Dante
  • December 2, 2015 at 1:25 pm #232679
    David Martin – Support
    Moderator
    Post count: 20834

    Hi @simonysandra,

    Please start a new thread so you can privately post your WP login details for us.

    Thanks.

    December 3, 2015 at 8:07 pm #233187
    simonysandra
    Member
    Post count: 19
    This reply has been marked as private.
    December 3, 2015 at 8:11 pm #233188
    simonysandra
    Member
    Post count: 19
    This reply has been marked as private.
    December 7, 2015 at 11:42 am #233622
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    1) Updated the WP core: http://www.simonsananes.com/wp-admin/update-core.php

    2) Please deactivate your child theme and re-test.

    Thanks.

    December 8, 2015 at 2:14 pm #233922
    simonysandra
    Member
    Post count: 19

    Hi,

    Have done what you suggested and some more:
    1) wp core is up to date
    2) deactivated child (updated it too)
    3) activated main theme
    4) deactivated all plugins

    but unfortunately the gallery always heads to the image file and not the light box.

    I don’t know where the problem can relay. I hope you can help me.

    Thank you

    December 9, 2015 at 3:27 pm #234243
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    Your image and lightbox is working: http://www.simonsananes.com/portfolio/apartment-direkt-am-meer-in-sibora-los-silos/

    Thanks.

    December 9, 2015 at 8:02 pm #234343
    simonysandra
    Member
    Post count: 19

    Yes, because I had to install lightbox gallery plugin to make it work. If I uninstall the plugin it doesn’t work.

    But my website is slower now because of this plugin. So it would have been great if you would have come up with a solution.

    December 10, 2015 at 5:51 pm #234687
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    I have setup a test page so we can help you better. Please disable the plugin you are using and test here: http://www.simonsananes.com/lightbox-test/.

    Thanks.

    December 10, 2015 at 7:20 pm #234721
    simonysandra
    Member
    Post count: 19

    ok, done. Please check. Thank you very much

    December 10, 2015 at 8:13 pm #234735
    David Martin – Support
    Moderator
    Post count: 20834

    Would you mind updating Dante to it’s latest version and then updating to WP 4.4?

    Thanks.

    December 10, 2015 at 9:10 pm #234748
    Steve
    Member
    Post count: 54

    guys,

    it’s not 3.20 or 4.4 that makes the difference. it’s still class=’ilightbox’ in dante’s gallery.php (3.20 around line 58) where it should be class=’view’ as mohammed stated on the 1st page of this thread.
    change that and dante’s lightbox works nice.

    best,
    s

    December 11, 2015 at 2:24 pm #234909
    David Martin – Support
    Moderator
    Post count: 20834

    Thanks Steve,

    That makes no difference for me. With Version 2.2.0, neither option now works.

    I’ll report this back to the team now for investigation and fix.

    Thanks.

    December 11, 2015 at 3:00 pm #234919
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    We have now fixed the issue and will be releasing a hot-fix update today.

    Thanks

  • Back to forum
    Posted in: Dante
Viewing 13 posts - 46 through 58 (of 58 total)
1 2 3 4

You must be logged in and have valid license to reply to this topic.

License required for one of the following items
Login and Registration Log in · Register