New Landing › How can we help? › Themeforest Theme Support › Neighborhood › JS conflict between theme and plugin since last theme update

Viewing 9 posts - 1 through 9 (of 9 total)
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    Posted in: Neighborhood
  • July 24, 2015 at 7:50 am #197320
    djvegas87
    Member
    Post count: 56

    Hi,

    since the last theme update, the plugin visual composer is not working properly anymore.

    When i click “+” to add an element, nothing happens…

    In the last versions of theme, everything was working fine and since that, i didn’t change or add any other plugin. So it just could be related to the theme update.

    Could you please check it?

    July 24, 2015 at 7:51 am #197323
    djvegas87
    Member
    Post count: 56
    This reply has been marked as private.
    July 24, 2015 at 8:35 am #197342
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please give me full permission at wordpress admin dashboard. I need also on screenshot to get your issue exactly.
    Thanks
    Mohammad

    July 24, 2015 at 8:40 am #197344
    djvegas87
    Member
    Post count: 56

    done.

    please check the screenshot and try to add an element for example in this page:

    https://www.cosmeto.tn/wp-admin/post.php?post=11123&action=edit

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    July 24, 2015 at 10:34 am #197384
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please activate default wordpress Twenty Twelve theme and check for this issue.
    Thanks
    Mohammad

    July 24, 2015 at 10:35 am #197386
    djvegas87
    Member
    Post count: 56

    Hi Mohammad,

    i already tried that, the plugin is than working perfectly.

    Its a JS conflict between the new version of the theme and the plugin.

    Regards,
    Ahmed

    July 24, 2015 at 8:24 pm #197553
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    We made a little change in our page builder scripts in your site, now it seems to be working fine.
    https://www.dropbox.com/s/fy9ark0q1iolmox/Screenshot%202015-07-24%2020.21.43.png?dl=0

    This will be included in the next update.
    Let us know if you find any issue.

    -Rui

    July 24, 2015 at 8:30 pm #197554
    djvegas87
    Member
    Post count: 56

    Hi Rui,

    its working, thank you for your support!

    Best,
    Ahmed

    July 24, 2015 at 9:47 pm #197568
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Great. Glad it’s sorted.
    -Rui

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    Posted in: Neighborhood
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