Joyn Team Issue

[zpeverman]

Everything is working great except for one part. I recently added a team member and went from 3-4. I updated the Team element to show 4 columns instead of 3 and now the page will not load. I have done some troubleshooting, changing all of the different settings in the element, and it seems as if that is the only part causing an issue.

When I change it to 5 column, it works just fine as well. That makes me think there is just something broke with the 4 column setting. In the mean time, I have just changed it to 5 column so they will all display, but it is not ideal as it is now aligned over to the left with an empty slot on the right.

Let me know if there is something I can do to fix this or if it is just an updated on your end.

Thanks for your hard work on this theme. It is a great piece of work that I have recommended to a couple people. Recently just helped itrackingresearch.com revamp their site with this theme and their site is 100x more stable and much faster than it used to be.

Thanks again. I look forward to your response!

[Kyle – SUPPORT]

Hi

Can you please switch it back to 4 column so I can look into the issue

– Kyle

[zpeverman]

This reply has been marked as private.

[Kyle – SUPPORT]

Can you please deactivate the revolution slider and see if that fixes the issue?

– Kyle

[zpeverman]

That did not work.

[Kyle – SUPPORT]

Let me just see if I can recreate this issue on my demo

– Kyle

[zpeverman]

I did make a user for you if you need to get into the backend. Let me know if you have any problems with that.

Thanks.

[Kyle – SUPPORT]

I can’t work this one out. Will have to forward to the developer.

—

For Ed’s information:

Team 3 column works fine, when you switch to 4 column the page doesn’t load.
I’ve tried deactivating all plugins, no difference. Can’t replicate on my demo so must be specific to his installation.

– Kyle

[zpeverman]

Thanks for your help. I will continue to look into it as well and see if I can find something. I am going to change it to 3 column for now though in case I have anyone trying to get to it.

[Kyle – SUPPORT]

Ok no problem

[zpeverman]

Just for reference. I did try starting a new page from scratch, hoping that maybe there was something that goofed up in the current one. I was building it element by element, testing it after adding each piece. It worked up until the time I added the Team element. That is how I narrowed it down to that.

Let me know if you have any other questions or need me to try anything out.

Thanks.

[Kyle – SUPPORT]

Have you tested with the team asset on a page on its own?

– Kyle

[zpeverman]

Just tried that out and it did not work either. There is a page in there called TeamTest that I will leave there until it is figured out. If you would like to use that for troubleshooting go for it.

Thanks.

[Kyle – SUPPORT]

Ok no problem will wait for the developer

– Kyle

[Swift Ideas – Ed]

Can you please enable WP_DEBUG in wp-config.php and see what error is thrown up there please – there will be something that shows before the end of page.

Thanks,

– Ed