Issues with Woocommerce Product Addons Plugin & Atelier Theme

[rbelopolsky]

I bought a plugin to give my customers the option of addons for our products and although it works on the page, it doesn’t add those options to the cart. I did a bit of research and found that issues like these tend to be either plugin related or theme conflicts. So I disabled all my plugins, with the exception of woocommerce and the atelier theme, and nothing changed. Can you please take a look at the page or let me know if there are any known fixes for issues like these?

[Rui Guerreiro – SUPPORT]

Hi,

Can you try to disable ajax in the add to cart?
Go to Woocommerce -> settings
https://www.dropbox.com/s/xxkatuxu95w465q/Screenshot%202015-07-09%2011.16.42.png?dl=0

Disable the last option in the screenshot above.

-Rui

[rbelopolsky]

Rui,

That seems to have fixed the issue. Can you please explain what you think the problem was (in case there’s another variation of it in the future, I’d like to know where to start looking)?

[Rui Guerreiro – SUPPORT]

Basically those plugins are not prepared to work with ajax in the add to cart process.

It was a guess based on my experience, wasn’t absolutely sure that was it.

Glad it’s sorted.

-Rui