Issues with upgrading site to latest version WP

[mtanveer]

Hi
We are trying to upgrade our Atelier site to latest version of wordpress. We’ve created a copy of the site here: https://www.eaden.com.au/new/ and ran the upgrade on this copy of the site, however there are parts of the site missing (sections of home page, all of the images on the media page, product images not displaying within each category ie shop/nighties.) We have had same issue when trying to upgrade previous versions of wordpress and have not addressed the issue at the time. But now want to upgrade to latest WP. Appreciate some support to fix these issues. Thanks.

[Rui Guerreiro – SUPPORT]

Hi,

The versions you are using in this site are very old.Update the theme directly in appearance-> themes
https://www.dropbox.com/s/mc7tn8dq4k6e52j/Screenshot%202017-03-22%2013.14.29.png?dl=0

Grab here the latest SwiftFramework version, delete the current one and upload this one.
https://www.dropbox.com/s/rf7lce8dwdp5gby/swift-framework%202.zip?dl=0

-Rui

[mtanveer]

Hi
I made the updates per your recommendations and site still has display issues. Main issues are cart not displaying/working and super search is not working. Appreciate if you can assist further. Thank you.

[David Martin – Support]

Please clear your browser cache.

Both are working for me as expected.

Thanks.

[mtanveer]

Hi
I cleared cache but still seeing same issues. Are you viewing http://www.eaden.com.au or http://www.eaden.com.au/new ?

Shopping cart still appears empty – see attached screen grab. I’m using Chrome.
And super search (called personal shopper) on shop category page isnt working. The form appears fine but it is not generating any search results when submitted.

Thanks

[David Martin – Support]

None of the mentioned issues are present on the URL: https://www.eaden.com.au/new/

Thanks.

[mtanveer]

Hi David
Jodie here – I’m a digital marketer. Mohammad (Tanveer) is my developer. We are both seeing these issues. So I am not sure why you are not seeing them. Just because you arent, doesnt mean they arent there. Trust me, we would rather not have the issues and I would rather have a client who is happy that her site upgraded successfully. I would appreciate some actual trouble shooting from you given I have paid for support. I can send screen shots or any other information you need but we have issues we need assistance with please.

Jodie

[David Martin – Support]

Hi Jodie,

I do now see the cart issue here: https://www.eaden.com.au/new/cart

Please add the WP login details for https://www.eaden.com.au/new/

[mtanveer]

Hi David
There are 2 main issues 1) is the cart as you can see and 2) the super search isnt working/displaying any results. The super search is located on any of the shop pages (its called personal shopper) per screen shot attached.
To access wp/admin
https://www.eaden.com.au/new/wp-admin/
user: admin
PW: 1qaz-pl,

[David Martin – Support]

Hi,

1) Please update the theme version: https://www.eaden.com.au/new/wp-admin/update-core.php

This is very behind and due to the vast WooCommerce 3+ changes, this is required.

2) Please run all your plugin updates, including the Swift Framework.

3) What search parameters are you using? I see the search fails when trying to use product attributes only. If you could action 1 & 2 and then re-test please.

[mtanveer]

Hi David
My developer has actioned 1) and 2) however the issues are still present. We have both checked and still nothing appears on the cart page.

Re the super search – I have tried selecting a size only or a size and colour. Nothing returns. See live site for how this normally works http://www.eaden.com.au

Jodie

[David Martin – Support]

Hi,

Can you increase the WordPress memory limit?

Please can you disable all plugins leaving only Swift Framework and WooCommerce active.

[mtanveer]

Hi
Sure we will try this and come back to you.

[Rui Guerreiro – SUPPORT]

ok. Let us know the result.

-Rui

[mtanveer]

Hi
The memory limit is 1GB. All plug ins except those advised were disabled but same issues still occuring.

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