New Landing › How can we help? › Atelier › Issues with July 1st update

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    Posted in: Atelier
  • July 19, 2016 at 6:57 pm #282430
    discountvapepen1
    Member
    Post count: 20

    Is there anything else that you need from us that will help. Do you need a copy of the official WooCommerce WooCommerce Shipment Tracking plugin?

    July 19, 2016 at 6:59 pm #282432
    David Martin – Support
    Moderator
    Post count: 20834

    Please attach the plugin zip.

    Cheers.

    July 19, 2016 at 11:54 pm #282452
    discountvapepen1
    Member
    Post count: 20
    This reply has been marked as private.
    July 20, 2016 at 10:30 pm #282778
    discountvapepen1
    Member
    Post count: 20

    Any luck on this issue?

    July 21, 2016 at 3:35 pm #283018
    discountvapepen1
    Member
    Post count: 20

    David… any status update?

    July 22, 2016 at 10:51 am #283169
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    I’m testing this on my dev version and cannot replicate this error. I do see you have a 500 server error on that page.

    This is either caused by a plugin or by a lack of memory. Can you add your FTP details for me?

    – David.

    July 22, 2016 at 3:28 pm #283329
    discountvapepen1
    Member
    Post count: 20
    This reply has been marked as private.
    July 25, 2016 at 11:35 am #283616
    David Martin – Support
    Moderator
    Post count: 20834

    Please disable the plugin that is overriding the My Account page: Custom My Account for Woocommerce

    July 25, 2016 at 3:27 pm #283725
    discountvapepen1
    Member
    Post count: 20

    That looks like it may have solved it!

    Thanks for your help!

    July 25, 2016 at 3:45 pm #283728
    David Martin – Support
    Moderator
    Post count: 20834

    Great, no problem.

    Thanks.

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