New Landing › How can we help? › Cardinal › Issues with IE9

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    Posted in: Cardinal
  • August 12, 2015 at 8:11 pm #203421
    ergonomi
    Member
    Post count: 32

    Hi,

    I am hoping you can help? I am helping out a friend who also has your cardinal theme…

    There have been issues with the website when degrading to IE9.

    The mega menu bar and styling seem to have issues…leaving large amounts of spaces…

    Is there anyway to improve the users experience when viewing using IE9?

    Thanks in advance….
    Roland

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    August 14, 2015 at 1:37 pm #204100
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    This does not look to be happening on our demo site.

    This could be caused by your child theme or if you are using a caching plugin? – Can you post a WP login?

    Thanks

    August 18, 2015 at 7:59 pm #205117
    ergonomi
    Member
    Post count: 32
    This reply has been marked as private.
    August 19, 2015 at 2:50 pm #205404
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    Can you disable the child theme and disable any caching plugins you are running?

    Let me know when you have done this.

    Thanks,
    David.

    August 19, 2015 at 8:24 pm #205559
    ergonomi
    Member
    Post count: 32
    This reply has been marked as private.
    August 20, 2015 at 11:32 am #205718
    David Martin – Support
    Moderator
    Post count: 20834

    Hi Roland,

    Can you get your host to setup a development version of this site, that way we can dig deeper without affecting the live main site.

    – David.

    August 28, 2015 at 8:40 pm #208548
    ergonomi
    Member
    Post count: 32
    This reply has been marked as private.
    September 1, 2015 at 12:16 pm #209148
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    1) I updated the parent theme, and the swift framework plugin.
    2) I de-activated the cache plugin WP Fastest Cache & the plugin Autoptimize.
    3) Testing on IE9 it now works as expected.

    Please update all other plugins also, remember if using Autoptimize and WP Fastest Cache, flush both of their cache’s to pull new changes into the page.

    Cheers,
    David.

    September 2, 2015 at 9:46 pm #209935
    ergonomi
    Member
    Post count: 32
    This reply has been marked as private.
    September 3, 2015 at 12:22 pm #210126
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    This should be resolved by updating the Swift Framework plugin. Please delete the plugin and upload this updated version: https://www.dropbox.com/s/t7ifbbg0kbsuhod/swift-framework.zip?dl=0.

    Thanks,
    David.

    September 3, 2015 at 10:24 pm #210276
    ergonomi
    Member
    Post count: 32
    This reply has been marked as private.
    September 4, 2015 at 3:05 pm #210479
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    I am testing on IE9, all looks great for me. Can you clear that browser cache?

    – David.

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