New Landing › How can we help? › Themeforest Theme Support › Dante › Issues updating LayerSlider after upgrading Dante to v3.2.3

Viewing 14 posts - 1 through 14 (of 14 total)
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    Posted in: Dante
  • February 2, 2016 at 11:13 am #245624
    aaran
    Member
    Post count: 6

    As requested, here are some Admin login credentials so you can investigate my issue.

    The issue was reported on ThemeForest at:
    http://themeforest.net/item/dante-responsive-multipurpose-wordpress-theme/6175269/comments?page=122&filter=all#comment_12233036

    This issue regards me updating the theme to v3.2.3, but subsequently being unable to upgrade LayerSlider to the latest version.

    Kind regards,
    Aaran
    [email protected]

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    February 2, 2016 at 2:44 pm #245717
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hi there,

    Says account is currently not active?

    – Ed

    February 2, 2016 at 3:06 pm #245738
    aaran
    Member
    Post count: 6

    Apologies – I forgot I’d got “All In One Security” > “Manual user approval” switched on.

    Please try now…

    Kind regards,
    Aaran

    February 2, 2016 at 3:08 pm #245740
    aaran
    Member
    Post count: 6
    This reply has been marked as private.
    February 2, 2016 at 4:33 pm #245774
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    You can provide it here in a private reply – these are only visible to you and our support team.

    – Ed

    February 2, 2016 at 4:33 pm #245775
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    You can provide it here in a private reply – these are only visible to you and our support team.

    – Ed

    February 2, 2016 at 4:40 pm #245781
    aaran
    Member
    Post count: 6
    This reply has been marked as private.
    February 2, 2016 at 4:53 pm #245786
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Just made the private replies a bit more evident – think it needed it.

    Will check your site now.

    – Ed

    February 2, 2016 at 4:54 pm #245787
    aaran
    Member
    Post count: 6

    It did need it! Nicely done Ed!

    February 2, 2016 at 5:15 pm #245795
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Plugin updated. Seems that your auto-update was taking too long, may need increased php memory.

    – Ed

    February 2, 2016 at 5:20 pm #245796
    aaran
    Member
    Post count: 6

    Ok…that’s great! I’ve just upped from 64 to 256. 😉

    Thanks for your help!

    February 4, 2016 at 1:05 pm #246402
    David Martin – Support
    Moderator
    Post count: 20834

    Great, thanks Ed.

    February 11, 2016 at 8:59 am #248150
    superfoods9
    Member
    Post count: 4

    Hi there.. This is the message I get, telling me I cannnot update LayerSlider….

    ” You can find your purchase code by selecting the License Certificate option under LayerSlider’s Download button on your CodeCanyon Downloads page.
    It seems you’ve received LayerSlider by a theme. Please note that the auto-update feature only works if you’ve purchased the plugin directly from us on CodeCanyon. ”

    When I try to manually update, it tells me
    ” If you’ve received LayerSlider as a bundled item in your theme, new releases will be provided by the theme author through theme updates.”

    Thank you in advance for your help.

    February 11, 2016 at 7:33 pm #248453
    David Martin – Support
    Moderator
    Post count: 20834

    @superfoods9 please start a new thread and privately post your WP details so we can assist.

    Thanks.

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