New Landing › How can we help? › Themeforest Theme Support › Neighborhood › Issues after Woocommerce update

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    Posted in: Neighborhood
  • January 19, 2016 at 9:44 am #241707
    Gaspard
    Member
    Post count: 29

    Hi,
    After update of Woocommerce i have a problem on my shop page ! (also i have replace the outdated copies of woo)
    Images of products don’t appears, i try to regenerate thumb. but not working..
    An idea ??

    Thanks.

    This the url of the shop :

    http://www.gaspardetgarance.com/boutique/

    January 19, 2016 at 10:47 am #241741
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    You need to downgrade WooCommerce: https://wordpress.org/plugins/woocommerce/developers/ We have not yet released an updated version of the theme that supports WooCommerce 2.5

    You should not do a major update until it has been confirmed that the theme has been updated to support it

    – Kyle

    January 19, 2016 at 4:27 pm #241955
    iamlard
    Member
    Post count: 45

    Hi Kyle,

    I’ve made the same error as Gaspard in updating Woocommerce before the theme.

    I’ve just downgraded to Woocommerce 2.4 but still getting the image errors. Any ideas which file(s) relate to this image glitch? I’m guessing it’s something like ‘product-cat’ so I can just check that these individual php files are properly downgraded?! I’ve posted an image of what this looks like at present. Any ideas when the theme will become 2.5 compliant?

    Many Thanks!

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    January 20, 2016 at 10:25 am #242183
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    You can now make both updates to the theme and woocommerce, you should not get this issue

    – Kyle

    January 20, 2016 at 2:24 pm #242259
    iamlard
    Member
    Post count: 45

    Thanks Kyle!

    January 20, 2016 at 2:26 pm #242260
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    No problem!

    – Kyle

    January 20, 2016 at 8:32 pm #242359
    Gaspard
    Member
    Post count: 29

    Perfect 🙂
    Thank you so much !

    January 21, 2016 at 9:08 am #242424
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    No problem 🙂

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    Posted in: Neighborhood
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