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    Posted in: Neighborhood
  • March 11, 2014 at 12:48 pm #56395
    marie
    Member
    Post count: 23

    Hi,
    Sorry for the delay, I was busy with others things.
    I published my website online and the problem is still there. I could edit a couple of time the images but now I got again the same error.
    I send you a new error log from Chrome.
    Here the URL:
    http://testsite.fr-es.eu.178-33-188-135.netim.net/

    Marie

    March 11, 2014 at 12:55 pm #56401
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    HI,
    Please explain your issue with screenshot image so i can check and fix it very soon .
    Thanks

    March 11, 2014 at 2:33 pm #56436
    marie
    Member
    Post count: 23

    Hi,
    I thought you will have the history of the previous discussion. So, here is the explanation but actually the issue is not exactly the same but still concerning editing media.

    I wanted to edit a website page in order to change its content. On the Swift page builder I have several elements, one text block and one images block (image 1). I’m able to edit the text block but not the image block. When I click on the pen icon to edit, instead of having the editing window I just have a black screen (image 2). But I have just noticed on the Media library the image I tried to upload has been copied more than hundred times so I erased them all. I guess that’s was causing the problem to edit the image.

    But the problem at the moment still concern the editing windows. When I tried to upload an image I got an error message (see image 3).

    When I deactived WPML plugins it seems that it works.

    Site URL
    http://testsite.fr-es.eu.178-33-188-135.netim.net/

    March 12, 2014 at 9:58 am #56778
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please share also wordpress admin login detail to take a dive into this matter .

    Thanks

    March 12, 2014 at 10:23 am #56800
    marie
    Member
    Post count: 23
    This reply has been marked as private.
    March 12, 2014 at 10:42 am #56805
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    I have tested many times but i am able to edit image element at Size Guide page . I have upload new image and edited that element http://testsite.fr-es.eu.178-33-188-135.netim.net/?page_id=57 . I would like to suggest to test with another machine at another location . I have attached an screenshot .

    March 12, 2014 at 11:08 am #56821
    marie
    Member
    Post count: 23

    Hi,
    Thank you.
    Indeed, I have tried also with another image and today it works. But, I could see in the media library that, again, I have hundred of size guide images. Maybe there’s also something wrong with my jpg file size guide.
    I will continue to make my updates and see if I get again the same issue.

    March 12, 2014 at 11:45 am #56835
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Yes , you can try and let me know your feedback if you face this issue again .
    Thanks 🙂
    With Best Regards
    Swift Ideas

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    Posted in: Neighborhood
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