New Landing › How can we help? › Themeforest Theme Support › Neighborhood › Issue with Shopping Cart on Header

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    Posted in: Neighborhood
  • April 23, 2015 at 1:10 pm #167682
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Have you tested on another computer?

    – Kyle

    April 23, 2015 at 1:20 pm #167684
    talent-o
    Member
    Post count: 87

    yes. i tried right now: so the first time i added an item everything was ok, the second time i tried to add another item the calculation went wrong.

    how do you explain this?

    April 23, 2015 at 1:23 pm #167689
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Try clearing your cache, it’s working fine for me even with 3 products added to cart

    – Kyle

    April 23, 2015 at 1:56 pm #167709
    talent-o
    Member
    Post count: 87

    cleaning the cache is not a solution. It work fine only if i reset browser (Safary). Anyway it work fine for a while, but after a couple of test problem persist… For me it is not a big problem, but i hope my customers will always see a correct header cart calculation.

    please try to add to the cart this item for a quantity of 750 pcs. Is the discount applied correctly on the header cart?

    http://www.packagingspecialist.eu/blog/en/shop/product-category/clutch-cyclamen-pink/

    please let me know thank you

    April 23, 2015 at 2:01 pm #167714
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Is this correct? http://d.pr/i/8fka/1kKd7P2g

    – Kyle

    April 23, 2015 at 2:05 pm #167717
    talent-o
    Member
    Post count: 87

    no…
    on the header cart the price with discount is 1,70 while on the cart page the unit price with discount is 2,00 (correct one)

    now if you notice, also the total amount on the header cart is wrong..

    April 23, 2015 at 2:08 pm #167719
    talent-o
    Member
    Post count: 87

    please try to do some more tests on other items and check if the amount on the header cart is correct or not.

    thank you

    April 23, 2015 at 2:10 pm #167720
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Have you tried with the default theme installed? I can’t see this being a theme issue

    – Kyle

    April 23, 2015 at 2:13 pm #167722
    talent-o
    Member
    Post count: 87

    yes,

    before contacting you i tried both with the default theme, and also i tried to deactivate all plugins and the problem was persisting.

    April 23, 2015 at 2:15 pm #167723
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    If it happens with the default theme then it’s not a theme issue, you’ll need to contact WooCommerce

    – Kyle

    April 23, 2015 at 2:19 pm #167725
    talent-o
    Member
    Post count: 87

    sorry kyle:

    the problem is only on the header cart.
    standard theme has not an header cart….

    April 23, 2015 at 2:25 pm #167729
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    I will forward this to the developer for you, but pretty sure it is the woocommerce code and not anything to do with the theme

    – Kyle

    April 23, 2015 at 2:26 pm #167731
    talent-o
    Member
    Post count: 87

    thank you.

    April 23, 2015 at 3:37 pm #167770
    kluongt
    Member
    Post count: 22

    Hi Kyle,

    I have the same issue and I have latest theme and all plugins as I stated earlier on this posting.

    I noticed on my dashboard with the following message.

    “Your theme has bundled outdated copies of WooCommerce template files. If you notice an issue on your site, this could be the reason. Please contact your theme developer for further assistance. ”

    My Neighborhood theme version 2.16
    WooCommerce version 2.3.8
    My website: http://www.myhiep.com/

    April 23, 2015 at 5:21 pm #167813
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    @kluongt

    Was launched a new version 2.17 that will fix those Woocommerce warnings
    Go to Appearance-> Themes click on Neighborhood details and update


    @talent-o
    Will need admin credentials to check this further, the header total seems to change after a few seconds.

    Use the private reply.

    Thanks

    -Rui

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