New Landing › How can we help? › Atelier › Issue with product display page

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    Posted in: Atelier
  • January 28, 2016 at 12:02 pm #244421
    skullo27
    Member
    Post count: 217

    Hi I just noticed an issue with the display on one of my products, instead of the images displaying with a a slider like the rest of the products it just puts the images one after another… and also, my admin tool bar has vanished…

    I notice that this happens only on products that have reviews… could it be a bug? I notice in release 1.9.4 there is a fix for something to do with the reviews, but I updated and cleaned my cached and get this problem nonetheless.

    Please advise?

    many thanks
    Sam

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    January 28, 2016 at 12:06 pm #244426
    David Martin – Support
    Moderator
    Post count: 20834

    Hi Sam,

    Please add a WP login for us to take a closer look.

    Thanks.

    January 28, 2016 at 12:09 pm #244428
    skullo27
    Member
    Post count: 217
    This reply has been marked as private.
    January 28, 2016 at 2:17 pm #244518
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    I have managed to resolved the issue so please check after clear the cache of browser.
    Thanks
    Mohammad

    January 28, 2016 at 2:27 pm #244526
    skullo27
    Member
    Post count: 217
    This reply has been marked as private.
    January 28, 2016 at 4:22 pm #244571
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Great! Thanks Mohammad

    – Kyle

    January 28, 2016 at 7:00 pm #244618
    skullo27
    Member
    Post count: 217

    Hi Did you update to the latest WC to solve this issue?? I was waiting to update in case of any plugins that were not compatible…

    Please let us know before if you plan to do that so we can back up.

    I now notice an error with quick view, see attached screen shots… not only do the images not display in the carousel, but also, the drop down menu for selecting the attribute (in this case shoe size) shows all attributes including those out of stock. It is only when you click through to the product page that it shoes the correct variables that are available in the drop down.

    Link to category page to launch quick view: http://www.supereight.net/product-category/brand/new-balance-numeric/
    Product page: http://www.supereight.net/shop/new-balance-numeric-brighton-344-black-suede/

    Please advise?

    thanks
    Sam

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    February 1, 2016 at 1:21 pm #245342
    David Martin – Support
    Moderator
    Post count: 20834

    Hi Sam,

    I have assigned this to Mohammad so he can let you know.

    Thanks,
    David.

    February 1, 2016 at 2:01 pm #245355
    skullo27
    Member
    Post count: 217

    Hi Guys, any update on this issue?

    thanks
    Sam

    February 1, 2016 at 5:36 pm #245453
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    I have updated woocommerce plugin to resolve the issue. I have also resolved the quickview issue.
    Thanks
    Mohammad

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