New Landing › How can we help? › Cardinal › Issue with mobile menu

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    Posted in: Cardinal
  • December 6, 2016 at 6:24 pm #305400
    Alcaare
    Member
    Post count: 10

    Hello guys!

    I’m having a problem with the mobile menu.

    I have 2 menus, 1 for desktop users and the other one for mobile users, the problem is that the desktop menu shows up on mobile despite I’ve set “Móvil” as mobile menu and “Zacatecas” as the desktop one.

    Please give me a hand.

    Cheers.

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    December 6, 2016 at 7:07 pm #305409
    David Martin – Support
    Moderator
    Post count: 20834

    I cannot view the site:

    December 6, 2016 at 7:14 pm #305411
    Alcaare
    Member
    Post count: 10
    This reply has been marked as private.
    December 7, 2016 at 5:56 pm #305593
    Alcaare
    Member
    Post count: 10

    Help?

    December 7, 2016 at 7:06 pm #305607
    David Martin – Support
    Moderator
    Post count: 20834

    I still cannot reach the site:

    I suggest you contact your host, I am in the UK – are they blocking this?

    December 7, 2016 at 9:03 pm #305643
    Alcaare
    Member
    Post count: 10

    I’ve contacted my hosting service provider, they asked me for the public IP from UK region so they can proceed with the unblock. Could you please provide it to me?

    Cheers!

    December 7, 2016 at 9:21 pm #305651
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    I managed to reach the site from Portugal.
    It’s a strange issue. Can you try to disable all plugin except SwiftFramework?

    -Rui

    December 7, 2016 at 10:07 pm #305660
    Alcaare
    Member
    Post count: 10

    Hi Rui, thanks for your help.

    I’ve done what you said but it doesn’t worked.

    December 9, 2016 at 12:00 pm #305987
    David Martin – Support
    Moderator
    Post count: 20834
    This reply has been marked as private.
    December 9, 2016 at 1:37 pm #306010
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    This is very strange, just tested in my dev server and it’s working fine using the last version.
    Can you provide us some ftp details to do some debug?

    Thanks

    -Rui

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