Issue with Framework Update!! Site isn't functioning!

[tylergibbons93]

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[tylergibbons93]

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[David Martin – Support]

Ok, I am just running this past the team. I’ll report back.

Thanks,
David.

[tylergibbons93]

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[David Martin – Support]

Hi,

I’m speaking with the team regarding this, none of us can replicate this on your site or locally on our dev versions.

On your test site, can you remove the code in my screenshot and re-test. Have you added that to the core theme files?

Thanks.

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[tylergibbons93]

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[tylergibbons93]

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[tylergibbons93]

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[David Martin – Support]

Hi,

That modification looks to be in the main parent theme files, as the child theme is deactivated on the test site.

Can you add your test site FTP details, I’ll help you track it down and test it. It’s better to address the issue then roll back as you will want to upgrade going forward.

Thanks.

[tylergibbons93]

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[David Martin – Support]

Hi,

We still cannot replicate this, the code I was referring to looks to be added by the plugin WooCommerce TM Extra Product Options, though I do not see where this is added. Does your designer remember?

I have certainly cleared your browser cache? I ask again becuase when I view your site on a proxy, everything works normally still.

Thanks.

[tylergibbons93]

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[David Martin – Support]

Sure, here are the last two plugin versions:

1.7.5: https://www.dropbox.com/s/bhjz4t3i2qcvi5o/swift-framework.zip?dl=0.

1.7.0 https://www.dropbox.com/s/gsn1j8h4ijbztoy/swift-framework.zip?dl=0

You need to deactivate the plugin first, then delete the plugin. You can then re-upload the new plugin zip.

Past Theme Versions:

1.9.0: https://www.dropbox.com/s/z91h831ou7sdbk5/atelier.zip?dl=0

1.8.6: https://www.dropbox.com/s/298o3yp98er56wv/atelier.zip?dl=0

Thanks,
David.

[tylergibbons93]

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[tylergibbons93]

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