Issue with Envato Download – Images missing and formatting gone?

[cobersolutions]

Hello,

I just did a clean install of Cardinal on a clean install of WordPress and images are missing within the Theme Options. The download was from Envato Market. I’ve also noticed formatting issues. I went ahead and did another install of WordPress and Cardinal again to see if something went wrong with the installation and the same thing is happening. Everything is up to date to the latest versions on WP 4.5.1.

I searched through support cases and found a link supplied by one of your support staff. I overwrote the theme fiels and it did not fix the issue. http://www.swiftideas.com/forums/topic/site-missing-icons-and-and-images/

Attachments:

You must be logged in to view attached files.

[cobersolutions]

Hello,

While I have been waiting for a response I have done more investigating and found the folder with the images content with different permissions then previous versions. I changed the permissions for folders to 755 and images to 644 and they are now showing up. This does not fix the issue with the way the page is formatted which is making me think there may be other permissions possibly that might not be set properly?

Thanks

Attachments:

You must be logged in to view attached files.

[cobersolutions]

Hello,

Just following up on this case and if anyone has had a chance to look at this or if there is anywhere I can download a fixed installation?

Thanks!

[cobersolutions]

Just to update this case, I went through the remainder files and found that all the permissions are set to 611, 700, 600.. etc. I changed the permissions on the css folder and files to see if it would fix the formatting issue and it did (755 for folders, 644 for files). Although I will have to go through the rest of the theme and change the file permissions to resolve any further theme issues. With that said, is this something your team can do and replace the download on Envato?

Thanks!

[Rui Guerreiro – SUPPORT]

Hi,

Can you provide us your site url and some admin credentials so we can have a look?
If necessary can we try to install the theme again?

-Rui

[cobersolutions]

I’ve been changing the permissions so I will add the downloaded version without the permissions changed so you can see what I am talking about. I will post the credentials shortly.

[Rui Guerreiro – SUPPORT]

Ok. Will be waitting.
Thanks

-Rui

[cobersolutions]

This reply has been marked as private.

[Rui Guerreiro – SUPPORT]

definetly it’s due to file permissions.
https://www.dropbox.com/s/w4bzjqlcqsbwcwg/Screenshot%202016-05-03%2017.55.15.png?dl=0

You should change the directories to 755 and the files to 644 has advised in the WordPress codex.
https://codex.wordpress.org/Changing_File_Permissions

Give it a try.

-Rui

[cobersolutions]

Hi Rui,

Thanks for looking into it. Yes I do recognize that is the issue and know how to change it although is there anyway Swift Ideas can have all the permissions changed so they are downloaded with the correct permissions? It will be a lot of work on my end to change permissions of every folder and sub-folder every time I download this theme. This wasn’t something that had to be done in the past. It was just un-zipping the folder and it was done.

Thanks!

[Rui Guerreiro – SUPPORT]

If the permission issues was in our files, all of our customers would have that problem and that is not what is happening.

The file permissions are defined in your filesystem and no file outside can overide that or else your server could be easily corrupted.

You can change all the permissions to 755 only in 1 time by applying them to the theme directory and all subdirectories or files.

Give it a try

-Rui

[cobersolutions]

Thanks for following up!

I will confirm at the server level if anything has changed, just wanted to double check if it was anything at the theme level.

[Rui Guerreiro – SUPPORT]

for sure. When the files enter the server filesystem in the upload they can’t gain higher permissions that defined for those directories.

-Rui

[cobersolutions]

I was able to get it to work through uploading the theme through WordPress. I don’t know if the latest WHM/cPanel update changed any settings. Odd part is that the WordPress file unzipped does not change permissions like the Theme file did. This is also the first time I am exhibiting this. A bit more investigating on my part will be required. Have you heard anything of that sort?

[Rui Guerreiro – SUPPORT]

hhumm if it worked fine with the WordPress upload, then probably something in the permissions of that user you use to upload with FTP(somehow that user had limited permissions in the filesystem/themes directory).

Try to upload a test.txt file created by yourself and upload it to the themes folder and check the permissions on that file after uploading. If necessary contact your hosting support because they are in better position than us to help with this kind of issues.

-Rui