New Landing › How can we help? › Themeforest Theme Support › Dante › iPad top advertising bar

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    Posted in: Dante
  • May 20, 2015 at 5:18 pm #177050
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Tried in iPad and I’m not seeing it. Try to clear your cache.

    -Rui

    May 20, 2015 at 9:18 pm #177097
    poptop
    Member
    Post count: 57

    Hi Rui, I have been clearing cache to check results, but still the same.

    Thanks

    May 20, 2015 at 9:51 pm #177102
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    That’s strange maybe some software installed.
    Can you test or ask any friend to test in a different iPad?

    Thanks

    -Rui

    May 20, 2015 at 9:53 pm #177103
    poptop
    Member
    Post count: 57

    I know it’s not happening on my tablet, laptop or desktop, just the iPad on safari.

    May 20, 2015 at 9:55 pm #177104
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Yes, but in my iPad in Safari it doesn’t appear. try to check in a different iPad with Safari.

    -Rui

    May 20, 2015 at 9:57 pm #177105
    poptop
    Member
    Post count: 57

    Most of my friends have iPhones and tablets, so I’m not sure who I can ask. Do you think this is a device issue?

    May 20, 2015 at 9:57 pm #177106
    poptop
    Member
    Post count: 57

    I’ll get back to you soon after asking around.

    May 20, 2015 at 10:06 pm #177109
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Ok. Thanks
    Let us know the result.

    -Rui

    May 21, 2015 at 5:44 pm #177461
    poptop
    Member
    Post count: 57

    Hi Rui, the top bar doesn’t appear on my friend’s mom’s iPad, so it does seem to be just on one device. Do you know why that would occur?

    Thanks

    May 22, 2015 at 6:58 am #177543
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Its due to any app of ipad or browser Addons and plugins.
    Thanks
    Mohammad

    May 22, 2015 at 4:27 pm #177816
    poptop
    Member
    Post count: 57

    Hi Mohammad, is there any way to edit the text that’s appearing (promo bar is turned off, so don’t know where I would edit it).

    Thanks

    May 25, 2015 at 5:42 am #178056
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Its hard to find because its not displaying at my side. Please take view source of your website , paste in a text file and attach a file here.
    Thanks
    Mohammad

    May 25, 2015 at 6:38 pm #178207
    poptop
    Member
    Post count: 57

    Hi Mohammad, here is the source code:

    Attachments:
    You must be logged in to view attached files.
    May 26, 2015 at 4:55 am #178276
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please go to Admin -> Setting -> Site Title to change the text as you want.
    Thanks
    Mohammad

    May 26, 2015 at 5:33 am #178286
    poptop
    Member
    Post count: 57

    Thanks, Mohammad. Is there a way to remove this top bar completely? I know you mentioned it appears because of the device/app installed.

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