iPad display issue

[Ian]

There is a display issue on the iPad, iPad mini in both portrait and landscape, and nexus 7 landscape with full hight video elements.

Page consists of a single row element

ROW BACKGROUND TYPE
video

PARALLAX VIDEO HEIGHT
Window Height

The element is offset by about 50% and the video does not play either.

-Ian

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[David Martin – Support]

Hi,

Video playback is not supported on mobile devices, it will fallback to the fallback image uploaded.

Regarding the layout, please add a WP login so I can take a closer look.

Thanks.

[alibey]

i am hoping to be able to show vids on the hp by tomorrow after an event that is taking place this afternoon at the store. i thought the video player element on swift builder would allow me to link to vimeo. that works, right? i mean that works on ipads, right? google analytics has shown that 50 per cent of our user base is mobile, specifically, ipads.

[Kyle – SUPPORT]

Hi

Yes you can use the video player element, this will work fine. Just video backgrounds are not supported on tablet/mobile yet

– Kyle

[Ian]

This reply has been marked as private.

[David Martin – Support]

Hi Ian,

Thanks for the concise report, I can see the issue you are experiencing. Could you please test this:

@media only screen and (max-device-width: 1024px) and (min-device-width: 768px) and (orientation: portrait) {
.mobile-browser .spb_parallax_asset[data-v-center="true"]>.spb_content_element {
    top: 0%!important;
    bottom: 0;
    margin-top: 0!important;
}
}

Thanks,
David.

[barkovsky]

just Noticed Kyle this

when do y think y can solve that
that video backgrounds will play ? on mobile devices

kind regards

Barkovsky

[Kyle – SUPPORT]

This is not a theme issue, it’s just mobile browsers do not support video backgrounds

Nothing we can do ourselves

– Kyle

[barkovsky]

ahhh,

thx for the answer Kyle

kind regards

Barkovsky

[Kyle – SUPPORT]

No problem!