New Landing › How can we help? › Themeforest Theme Support › Neighborhood › Inventory Issues

Viewing 7 posts - 1 through 7 (of 7 total)
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    Posted in: Neighborhood
  • April 22, 2014 at 6:14 am #69002
    louisekate
    Member
    Post count: 25

    Hi there,

    When customers place orders on my website, the order is automatically being labelled as ‘on hold’. How can I make orders automatically be labelled as ‘processing’ without having to manually go in and change each order myself as they come through.

    Also, I have ‘stock management enabled’ but as a product sells, the inventory number is not automatically going down. I have to manually go into each product and change this also.

    How can these two issues be fixed please? http://indiandthewolf.com.au

    April 22, 2014 at 10:22 am #69068
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Are you using latest version of theme and woocommerce ?

    Thanks 🙂
    With Best Regards
    Swift Ideas

    April 22, 2014 at 11:01 pm #69245
    louisekate
    Member
    Post count: 25

    I’m using WordPress 3.8.3, Version 2.1.6 of woocommerce and version 1.68 of Neighbourhood.

    April 24, 2014 at 1:23 am #69514
    louisekate
    Member
    Post count: 25

    Hi, do you have any feedback for me with this issue? Do you feel that upgrading to the latest versions of woocommerce and the neighbourhood theme would have any effect? I’m worried that updating the theme files will alter my website.

    April 24, 2014 at 10:56 am #69645
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please go to Admin -> Woocommerce -> Settings -> Products Tab -> Inventory -> Hold Stock (minutes) – Hold stock (for unpaid orders) for x minutes. When this limit is reached, the pending order will be cancelled. Leave blank to disable.

    April 27, 2014 at 5:17 am #70170
    louisekate
    Member
    Post count: 25
    This reply has been marked as private.
    April 29, 2014 at 9:43 am #70640
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please upgrade to latest version of WordPress 3.9,Woocommerce 2.1.7,Neighborhood 1.70 and let me know your feedback .

    Thanks 🙂
    With Best Regards
    Swift Ideas

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    Posted in: Neighborhood
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