Internet Explorer Issue #2

[Rui Guerreiro – SUPPORT]

Hi,

Can’t figure out what is going on. Will have to forward to our head developer.
Let’s wait for Ed reply.

Thanks.

-Rui

[Katie Sutton]

Yeah, me neither, thanks Rui!!

[Rui Guerreiro – SUPPORT]

No problem.
Let’s wait for the reply.

-Rui

[Swift Ideas – Ed]

Hi there,

IE never fails to annoy us. I’ve just spent the last 15-20 minutes navigating around that site trying to replicate but have been unable to do so.

In relation to the link you previously provided, maybe you could try editing header.php and removing line 10:

<meta http-equiv="X-UA-Compatible" content="IE=EmulateIE10">

This is the version we are using, is it the same as yours?

– Ed

[Katie Sutton]

This reply has been marked as private.

[Swift Ideas – Ed]

You can edit it with Appearance > Editor, try there?

– Ed

[Katie Sutton]

This reply has been marked as private.

[Rui Guerreiro – SUPPORT]

ok. Let us know.

-Rui

[Katie Sutton]

This reply has been marked as private.

[Katie Sutton]

This reply has been marked as private.

[Swift Ideas – Ed]

Hi Katie,

I’ll take another look for you, I just hope I’m able to somehow replicate it to see the issue in person.

– Ed

[Swift Ideas – Ed]

Hi Katie,

Apologies, missed your previous image. You said that you weren’t seeing squashed images when you removed the code I suggested – can you not do that again? We can provide a modified file for you to use in a child theme to prevent this being removed in updates if that would help?

– Ed

[Katie Sutton]

Thank you very much. I was able to replicate it on a machine here on the east coast – it does not happen every time you load a page, but it does happen. Apparently, as of yesterday they are seeing it on every machine in their offices (!) even ones they did not see it on before. Also, I prodded a bit deeper and they said they have seen some squashed bottles since the header code was adjusted… so maybe it was not the update but I wonder if somehow the update made it worse? Thanks in advance, Katie

[Katie Sutton]

Sorry if I was not clear — I have a child theme in place – header code remains the same after update and they now are saying they were seeing squashed bottles even before yesterday. I am not sure it relates to the update.

[Swift Ideas – Ed]

Hmm ok, lets try and work out some css that can workaround this issue. I’m still unable to replicate it here, for whatever reason, so it makes it especially hard to understand.

Can you try adding this css:

@media (min-width: 1200px) {
.product-type-standard figure img {
min-height: 326px;
}
}
@media (min-width: 1430px) {
.product-type-standard figure img {
min-height: 400px;
}
}

That should theoretically stop any squashing from happening. Let me know how you get on with it.

– Ed