New Landing › How can we help? › Cardinal › Internet explorer bug

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    Posted in: Cardinal
  • December 19, 2014 at 2:16 am #136665
    Laura
    Member
    Post count: 67

    Hi there,

    My client noticed a weird behaviour on Internet Explorer.
    Could you help?

    Thank you very much 🙂

    December 19, 2014 at 2:17 am #136667
    Laura
    Member
    Post count: 67
    This reply has been marked as private.
    December 22, 2014 at 12:29 pm #137237
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Apologize for the delay.
    Can you provide us admin access?

    Thanks

    -Rui

    December 22, 2014 at 11:40 pm #137379
    Laura
    Member
    Post count: 67
    This reply has been marked as private.
    December 23, 2014 at 5:53 pm #137609
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    In Firefox it’s working fine.
    It’s just happening in my IE 11. Will have to forward to the development team.

    -Rui

    December 30, 2014 at 12:43 am #138217
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Just checked here on IE11 and all looks fine. Tested on Win 8.1 – were you testing on different OS?

    – Ed

    January 6, 2015 at 11:07 am #139302
    Laura
    Member
    Post count: 67

    My client still has this problem. He’s using Internet Explorer on a PC.
    I really hope you can help!

    Cheers
    Laura

    January 6, 2015 at 3:03 pm #139396
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hi Laura,

    What version of IE and what version of Windows?

    – Ed

    January 6, 2015 at 9:59 pm #139509
    Laura
    Member
    Post count: 67

    Hi Ed,

    They tried on Window 7 and IE 11, and on Window 8 and IE 11. Same problem on both.

    January 7, 2015 at 3:36 pm #139721
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Please can you check you are using the latest updates for these browsers, and also that compatibility mode isn’t active. Checked here and all fine:

    Win 7 / IE 11 – https://www.dropbox.com/s/mm1qn5quxud5htr/Screenshot%202015-01-07%2015.35.30.png?dl=0

    Win 8 / IE 11 – https://www.dropbox.com/s/p9flhfu5geevz9d/Screenshot%202015-01-07%2015.36.26.png?dl=0

    – Ed

    January 8, 2015 at 11:59 pm #140232
    Laura
    Member
    Post count: 67

    Hi Ed,

    So they have the last updates and checked that compatibility mode isn’t active.
    Your fellow developper Rui Guerreiro said he reproduced the bug as well. I’m sure you understand how important it is for us to make sure everyone can see the website correctly.
    I really hope you’ll find the solution soon.

    Thank you 🙂

    January 9, 2015 at 11:05 am #140302
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hi Laura,

    I finally managed to replicate it, apologies for the delay. Please can you try adding the following custom css to the box within theme options:

    .swift-slider {
	width: 100%;
}

    I tried the admin login above but it appears to be expired.

    – Ed

    January 12, 2015 at 11:12 pm #141058
    Laura
    Member
    Post count: 67

    It worked! Thank you so much 🙂

    January 12, 2015 at 11:13 pm #141059
    Laura
    Member
    Post count: 67
    This reply has been marked as private.
    January 13, 2015 at 12:28 am #141069
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    That’s odd – not seeing that here. Looks like the navigation is appearing at the top of the browser? Does this happen on all pages?

    – Ed

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