Internal server error after demo content upload

[Gateux]

Hi, I have tried to upload the full xml file and also the alt xml file, it was able to upload successfully, however at step 2 when I assign author to the default admin account and also click to download and import file attachements, I get 500 Internal Server Error.

[laranz – SUPPORT]

Hi,

Try increase the max_execution_time and the memory limit, if you are not familiar how to set those, ask your hosting care they will do that for you.

Let me know, what you got.

Thanks,
laranz.

[Gateux]

Hi there, I have asked my host to configure the recommend settings according to the documentation, but after I try to import and assign to admin, I’m still getting the Internal Server Error.

Possible for you guys to install the full demo content for me instead?

[Gateux]

This reply has been marked as private.

[laranz – SUPPORT]

Hi,

Did you try increasing memory limits and max_execution_time in php.ini file?? also try this: http://support.swiftideas.net/forums/topic/having-problems-or-issues-with-xml-demo-content-upload-try-this-solution/

Thanks,
laranz.

[Gateux]

Hi,

I have already asked my host to increase the memory limits and max execution time and stuffs shown in the recommended settings in the documentation. And yes I have tried to solution compressing the file to .gz and upload it and same error.

Can you login and try to see if you can replicate the same error?

[laranz – SUPPORT]

Hi Gateux,

Yes for me too the problem exists when I am log in to you site. I forward this to the developer to show some insights to this problem.

Thanks,
laranz.

[Gateux]

Hi, thanks for looking into it, do let me know what the developer says about this issue, am quite urgent in getting the website up, hope to hear from you the soonest possible. Thanks.

[Swift Ideas – Ed]

Hi there,

If you are getting an internal server error, then it’s likely that your host is killing the process before it can complete.

Have you tried uploading the split xml files?

– Ed

[Gateux]

Hi,
Yes I have tried uploading the split xml files but it get the same error, even I compress it to .gz also same.

Regards,
Terry

[Swift Ideas – Ed]

Hi Terry,

I would go back to your host again, it’s likely that they haven’t increased your php memory values enough.

– Ed